Introduction Joomla Ftp Client
Let Us Begin with JivoChat’s home page. As a big fan of green and all that’s connected to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Joomla Ftp Client
Their main slogan is: “Turn your site visitors into paying customers with JivoChat.”
It’s a free tool to help You monitor and speak with customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To begin a journey with this live chat tool, all I must do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I enjoyed about the Signing up process is that I could see how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there land all the incoming requests from your customers. Then, we have a section Chats, where you can see your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their information — this convenient little attribute is put on the right and it is useful when targeting your customers’ needs. What’s more, below we have website visitors section, informing us about each of the people on our website.
Speaking of traffic on Your website — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent per month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that is missing is that it is not very scalable. You’ve only two strategies: one is very basic and another one might be insufficient if you’re working with partnerships businesses. But, as always, it all depends on what you require. Joomla Ftp Client
A nice addition that they Offer is what they call a Callback feature. What it does is that people could leave you their number and you can call them back at your first convenience. On their site they’re stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to reply. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat service to your Android and iOS native programs. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for developers, which is the whole documentation developers can utilize if they would like to incorporate JivoChat using their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a great news for all e-commerce companies. It only proves JivoChat keeps evolving and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
In terms of the design, The entire website looks really nice and that I can even say that UX does not lack in that department. There is 1 thing which confused me though: when I was on the primary website, I clicked on the conversation window three times, before I realized that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The excellent news is that if I needed something, there was always someone on discussion!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For companies who’re looking for a basic live chat option, it truly does come for a fair price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I think that they are really good in what they offer, and I think They will be scaling and providing different programs with a wider range of attributes To satisfy their future clients. Joomla Ftp Client