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Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Joomla Ftp Extension
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat tool, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I assume this is what potential customers like best: discounts!
What I enjoyed about the Signing up process is I could see just how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, available from the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to see your existing conversations. It looks like this:
When conversing with your Customers you can quickly check their data this handy little feature is put on the correct and it is invaluable when targeting your customers’ needs. What is more, below we have website visitors department, informing us about each the folks on our website.
Speaking of traffic Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, a broker get the small pop up on the right bottom, asking if they wish to chat, fast answer or ignore (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it comprises up to five agents. It provides customizable conversation in 20 languages, various apps (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve just two plans: one is very basic and another one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on what you require. Joomla Ftp Extension
A nice addition that they Provide is what they call a Callback feature. What it does is that people can leave you their amount and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and immediate callbacks are ideal for actively completing trades”
Additionally, it works when nobody Is available on chat. You may easily get back in touch with your potential leads later.
JivoChats is incorporated With Facebook Messenger, which means the customer can get your responds right to their Facebook. In regards to you as a broker, Jivo will not force you to change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on mobile, they will surely find it very convenient.
In case that is not enough, They are throwing an API for programmers, that’s the whole documentation programmers can use if they want to incorporate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their clients even more fulfilled, they also offer reports which monitor the level of your customer services.
In terms of the Plan, The whole website looks very nice and I may even say that UX does not lack in that section. There’s 1 thing that confused me when I had been on the primary websiteI clicked on the chat window three times, until I realized I need to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I wanted something, there was always somebody on discussion!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a basic live chat solution, it actually will come for a fair price.
But do not take (just ) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a larger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying different plans using a wider range of attributes To satisfy their future customers. Joomla Ftp Extension