Overview Joomla Live Chat Free
Provide Support is a Live Chat Service which may be implemented on sites and operated as a third party client. There are lots of customizable facets of the tool, and using live chat which can be found on your website is a process that can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and break down the varied elements of Live Chat by ProvideSupport.com. Joomla Live Chat Free
The Live chat program is a great deal more involved than your average client. You’ll be able to see each of the visitors which are on your website at any particular time, in addition to their IP address, their own referral origin, their regional time, operating system and a whole lot more. While some of the info will be a whole lot more beneficial than the rest, it will help keep you (or your designated chat operators) as educated on your customers as possible if they are in need of any assistance. They provide 10 days free trial, no credit card required.
After you set up an account, You’re attracted to a website which looks a little old fashioned. It seems like it is full of advertisements, except it’s only a site edition of ProvideSupport. If you won’t let that disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console along with your own greeting message and company’s logo. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with colour schemes and styles that fit your site’s most important theme.
If you want to match your Website’s style, you can customize the chat messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a place where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to transfer ongoing chats between agents. The other agent can follow-up the case and answer within seconds. It’s useful when an agent does not possess the knowledge to address the instance. Due to moving talks there’s no delay, which increases client satisfaction.
Spell checker with a few Languages such as US, Canadian, Brazilian Portuguese, Danish, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly in a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the best word. Joomla Live Chat Free
Provide Support Disadvantages
I am not a avid fan of The look of Provide Support interface. I miss that the personalization when it concerns the whole site. The image on the main page is a Stock picture which provides you the impression that everything there does not have any personality as well. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character might not have any impact on customer support on your site, it definitely discourages individuals like me by using this software.
Provide support provides 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is your best option or each the plans. They provide 3 plans — little business with 1 operator, Corporate aims with 3 operator and Enterprise with 10 operators. If you are interested in more operators, you can check out the PDF document in which they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor information provides you an insight into what customers are looking for. You’ve got tons of customization options that you can use in your conversation.
If you are not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of further operators) could be accessed with this free time trial period. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and charging going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it is to use together with the”no hassle” kind of billing and support that’s provided. Not one of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to employ a live chat option on your website, our very best suggestion would be to give this app a download, try it out for 30 days, and decide at the end of the free period if you’d like to keep from there. Joomla Live Chat Free