Overview Joomla Live Chat
Let’s Begin with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Joomla Live Chat
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat tool, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I liked about the Signing up procedure is that I could see how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I have to say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there land all the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can see your existing discussions. It looks like this:
When conversing with your Clients you can immediately check their data this handy little feature is placed on the correct and it is invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our website.
Speaking of visitors on Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Also, when a Visitors compose a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (which, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. But, as always, it all depends on your needs. Joomla Live Chat
A Wonderful addition that they Provide is that which they call a Callback feature. What it does is that people can leave you their number and you’ll be able to call them back at your first convenience. On their site they’re saying:”Chat is convenient for accompanying clients on the site, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online chat. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo won’t force you to change between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native apps. If your clients are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They’re throwing an API for programmers, which is the entire documentation programmers can utilize if they would like to incorporate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations however but they’ve been on the industry only for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also offer reports that monitor the level of your customer service.
Concerning the Plan, The entire website looks really nice and I may also say that UX does not lack in that department. There is one thing that confused me though: when I had been on the main websiteI clicked on the conversation window three days, before I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a great Looking solution that does its own job. For businesses who are searching for a standard live chat option, it truly will come for a reasonable price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying different plans using a wider range of attributes To meet their future customers. Joomla Live Chat