Overview Joomla Live Chat
Provide Support is a Live Chat Service which may be implemented on sites and operated remotely as a third party customer. There are lots of customizable facets of the tool, and having live chat which can be found on your own website is a procedure that can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are pleased to review and break down the varied elements of Live Chat by ProvideSupport.com. Joomla Live Chat
The Live chat app is a great deal more involved than your normal customer. You’ll have the ability to see every one of those visitors which are on your site at any given time, as well as their IP address, their own referral source, their regional time, working system and much more. While some of the info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your visitors as possible should they be needing any help. They provide 10 days free trial, no credit card required.
After you set up an account, You are attracted to a website which seems a little old fashioned. It looks like it is packed with ads, except it is only a site version of ProvideSupport. If you wont let this bother you too much, you may read the upcoming steps which you should take, like customizing your conversation messenger window, then add chat buttons to your mails, create a set of predefined answers and many more.
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Provide Support Benefits
Pairing
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the site can be either chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with colour schemes and styles that match your site’s most important theme.
If You Would like to match your Website’s style, you can personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to view your visitor’s IP address, host name, referrer address, pages visited . It is also possible to see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats involving representatives. The other agent can follow-up the case and answer within minutes. It is helpful when an agent doesn’t have the knowledge to address the instance. Thanks to moving chats there is no delay, which increases client satisfaction.
Spelling checker
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you describe something incorrectly in a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Joomla Live Chat
Provide Support Drawbacks
I am not a avid fan of The look of Provide Support port. I miss that the personalization when it comes to the whole website. The image on the main page is a Stock picture which provides you the impression that everything there doesn’t have any personality too. The video tutorial I watched felt automatic, like it was not the real person talking.
I like brands with personalities. While the lack of character here might have no impact on customer service on your website, it definitely discourages individuals like me from using this software.
Software Connections
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration using Google Analytics though.
Pricing
When it comes to pricing, Provide Support provides”live chat bundles for businesses of any size.”
They let four Kinds of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or each of the plans. They provide 3 plans — little company using 1 operator, company aims with 3 operator and Business with 10 operators. If you are interested in more operators, you can check out the PDF file in which they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical presentation of real-time visitor information provides you an insight into what customers are looking for. You have a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old look of the application, you might find there what you need to provide customer support to your customers.
Free Trial Period
Live Chat From Provide Support could be attempted with no cost for 30 days. All features (out of further operators) can be retrieved with this free time trial interval. Provide Support will not continually harass you if you don’t take advantage of the supply, either, and charging going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and support that is provided. None of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you’re on the fence about whether or not to implement a live chat option on your site, our best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period whether you would like to keep from there. Joomla Live Chat
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