Why Select Crisp? Joomla Live Site
In this article I’ll cover our Expertise with Crisp, why we switched, and the way it is possible to make the right decision for your company and startup too. You may know how to compare live chats and which metrics might be significant for you too. Joomla Live Site
How was that choice made?
Looking at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We have Used multiple other live chat before, which shifted their focus from a live conversation to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We’ve got a leaderboard for our staff members, which we did not use because we are looking for quality support rather than quantity and the pricing appears to outperform the benefit. So our decision was apparent at that moment: we had to proceed.
We found 14 times history, 30 days History and history (for greater plans that this is common), also here the price scaling was intriguing. All live talks we tried had this attribute, some at higher price tagsothers together with a poorly executed search feature, therefore the background wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a reasonable price tag, but also their hunt works astoundingly well.
How many contacts do we need?
First, we attempted to answer that Question with another question”how many customers will chat with us” – and that has been incorrect – we made that mistake once. We can not restrict on the connections we create because we actually want to earn contact with all of them. Endless contacts was what we were searching for (at a reasonable price label ). What we discovered were discussions with 100 active contacts for $0/month that was quite nice, we climbed up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by usage – which is enormous! They believe the same way we do in Storyblok, we do not want to restrict the consumer to the use of this system (eg. Content entrances or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a fantastic way to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, maybe something is not covered in the FAQ section. This part can be found in all solutions we tested and mainly available in the first paid program.
Possibility to send campaign messages
From Time to Time we send emails Utilizing our live chat. We think it’s a good way to retarget our audience because we should be able to send pertinent content based on some metrics people live talks offer. In all honesty, we are not sending many emails, because we hate spam on the side. Therefore we want to send certain emails to particular target groups and again: we really enjoy the execution in the Crisp customer. It’s simple and fulfilled our needs at a sensible price tag.
Number of brokers
The broker seats is rather Interesting, it is something you can control. You could choose 1 accounts for the whole team (which is cheap with the majority of solutions), or you could go for a single seat for every team member. Since we like to have that personal approach to our clients the idea of using one account for the whole team was dropped instantly. We have started to compare the first paid program against most of the high tier plans to observe how the price scales . The highest prices we found were about ~$155/m per chair where the range was somewhere from $15/m to this. We had a peek at Crisp again and saw their highest package has unlimited agents chairs included. Also, their free plan allowed 2 representatives, which was excellent for testing. Joomla Live Site
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the key stations. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we utilize it on a daily basis and included the majority of our tools already – so we focused on how they operate and perform with Slack. We analyzed some of them and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know if they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to reply to your users employing a very simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with the focus on such chat experience for your clients. That is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we contrasted the lower grade programs and feature with the maximum tier programs, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”end” and those attribute we didn’t need but might need to cover. We’re pleased to say that we think we have the very best fit for us, perhaps it will fit as nicely for you. We saw the listing of 8 facets above is all you want to find your own best fit.
We made contact with unbelievable great people (thank You!) And businesses all over the globe. We could have had exactly the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does provide, we would and already do recommend it to all clients who are looking for a live discussion . We have updated to the Crisp endless plan some time ago, and are glad we made that choice. If you’ve got a query or wish to tell us about your adventure with Crisp along with other live discussions, don’t hesitate to drop us a comment below or send us a tweet or talk to us with Crisp! Joomla Live Site