Overview Joomla Source Code
Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green background immediately made me feel calm. Well playedJivoChat! Joomla Source Code
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with customers visiting your Website, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I assume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up process is I could see how many measures are still left. Here’s a fast preview of the previous measure, installing your JivoChat code.
Once I signed up, I Installed the desktop program and I must say that it’s very neat. There’s the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your current conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this handy little feature is placed on the correct and it is useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about each the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out what a user authors to you until he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect underside, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It provides customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7customer service.
Another plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the only thing that is missing is that it’s not very scalable. You’ve only two plans: one is very basic and another one may not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Joomla Source Code
A Wonderful addition that they Provide is what they call a Callback feature. What it really does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for delicately accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t force you to switch between the programs to answer. All messages out of social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your customers are spending a great deal of time searching through your shop on cellular, they will surely find it rather convenient.
If that’s not enough, They are throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both medium and small businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It only proves JivoChat keeps growing and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the quality of your customer service.
Concerning the design, The whole website looks very nice and I can even say that UX does not lack in that department. There is 1 thing that confused me when I was on the main site , I clicked on the chat window three days, until I realized I need to click exactly on”Chat with us. We are online!” prompt. That might have been done smoother. The great news is that whenever I wanted something, there was always someone on chat!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are looking for a standard live chat solution, it actually will come for a reasonable price.
But do not take (just ) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a larger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they provide, and I believe They’ll be scaling and supplying other plans with a wider range of attributes To meet their future clients. Joomla Source Code