Summary Joomla Support Chat
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their emblem and green background immediately made me feel calm. Well played, JivoChat! Joomla Support Chat
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You track and speak with clients visiting your site, Facebook, Telegram, and Viber — most that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what prospective customers like best: reductions!
What I enjoyed about the Signing up procedure is that I could see just how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is quite neat. There is the Inbox section, available in the app’s sidebar — there territory each of the incoming requests from your clients. Then, we have a segment invisibly, where you can see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data — this convenient little feature is put on the right and it’s invaluable when targeting your customers’ needs. What is more, below we’ve website visitors department, informing us about all of the people on our site.
Speaking of visitors Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to find out what a user authors to you before he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they want to chat, fast reply or ignore (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is permanently free and it includes up to 5 agents. It provides customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7customer support.
The other strategy is a Professional Version: for $10/agent a month if billed annually. It gives more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I figure, the one thing that is missing is that it’s not very scalable. You’ve just two plans: one is quite basic and the other one might be insufficient if you are working with enterprises businesses. However, as always, it all depends on your needs. Joomla Support Chat
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their number and you’ll be able to call them back at your first convenience. On their website they are stating:”Chat is convenient for delicately accompanying customers on the site, and instant callbacks are ideal for actively completing trades”
It also works when nobody Is available online discussion. You may easily get back in contact with your potential leads afterwards.
JivoChats is integrated Using Facebook Messenger, so the client can get your responds right for their Facebook. In regards to you as a broker, Jivo won’t make you switch between the apps to answer. All messages from social networks look directly in the JivoChat desktop or mobile program.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your Android and iOS native apps. If your customers are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that’s not sufficient, They’re throwing an API for programmers, that’s the entire documentation programmers can utilize if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they’ve been on the industry only for 4 decades — and this thing takes time and resources.
They offer basic Integrations for both medium and small companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their growth is dictated by their clients’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer service.
Concerning the Plan, The whole website looks really nice and that I may also say that UX does not lack in that section. There’s 1 thing that confused me when I was on the primary website, I clicked on the chat window three times, before I realized that I want to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re searching for a basic live chat option, it truly will come for a reasonable price.
But don’t take (just ) my Word for it! Do a little research, try it out and see if it works for you — Maybe you’re in the market to get a larger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and supplying other programs with a wider range of features To satisfy their future clients. Joomla Support Chat