Overview Joomla Support Chat
Provide Support is a Live Chat Service which can be implemented on sites and operated as a third party client. There are many customizable facets of this particular tool, and having live chat which can be found on your site is a procedure which may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and divide down the varied elements of Live Chat by ProvideSupport.com. Joomla Support Chat
The Live chat app is a great deal more involved than your normal client. You’ll have the ability to observe every one of the visitors that are on your site at any particular time, as well as their IP address, their referral source, their regional time, operating system and a whole lot more. While some of this information will be much more beneficial than the rest, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be in need of any assistance. They provide 10 days free trial, no credit card required.
Once you install an account, You are brought to a site that seems somewhat old fashioned. It looks like it is full of ads, but it’s only a site version of ProvideSupport. If you won’t let that bother you too much, you can read the upcoming steps which you ought to take, such as customizing your chat messenger window, add chat buttons to your emails, create a set of predefined replies and a lot more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console along with your own greeting message and company’s emblem. You can also add your operator’s image so the chat looks more personal. The live chat button on the website can be either chosen from an present gallery, or you may upload your own image. The chat messenger could be customized with colour schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature allows you to view your visitor’s IP address, server name, referrer address, pages visited etc.. It is also possible to see a world map and a place from which a person writes to you.
Transfer chats between agents
Provide Support offers She capability to move ongoing chats between representatives. Another representative can follow the situation and reply within minutes. It’s helpful when an agent does not possess the knowledge to address the instance. Due to moving chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you’re able to pick the best word. Joomla Support Chat
Provide Support Cons
I’m not a avid fan of The look of Provide Support interface. I miss that the personalization when it comes to the whole website. The picture on the main page is a Stock image which gives you the impression that everything there does not have any character too. The movie tutorial I watched felt automatic, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your site, it certainly discourages people like me from using this software.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for businesses of any size.”
They let four types of Payments, every month every two weeks, every six months and annually. Paying annually is the ideal option or each the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF file in which they specified prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real-time visitor information gives you an insight into what clients are searching for. You’ve got tons of customization options that you may use in your chat.
If you’re not bothered by A tiny old expression of the program, you may find there what you want to give customer support to your customers.
Free Trial Period
Live Chat From Provide Support can be attempted without any price for 30 days. All attributes (out of additional operators) can be retrieved with this free time trial interval. Provide Support will not always harass you in the event that you do not take advantage of the supply, either, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that’s provided. Not one of the writers at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to employ a live chat solution on your site, our very best suggestion is to give this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to continue from that point. Joomla Support Chat