Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the particular tool, and having live chat which can be found on your own website is a procedure which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we are happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Kayako
The Live chat app is a great deal more involved than your average client. You’ll have the ability to observe every one of the visitors that are on your site at any particular time, in addition to their IP address, their own referral origin, their local time, working system and a whole lot more. While some of the info will be much more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you install an account, You’re brought to a website which seems a little old fashioned. It looks like it is packed with advertisements, except it is only a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you ought to take, like customizing your chat messenger window, then add chat buttons to your emails, create a set of predefined replies and many more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console along with your own greeting message along with company’s emblem. You can also add your operator’s picture so the chat looks more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If You Would like to match your own Website’s style, you are able to customize the conversation messenger with offered styles and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . You can also find a world map and a place from which a user writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing discussions involving representatives. Another agent can follow the situation and answer within minutes. It’s useful when an agent does not have the knowledge to solve the case. Due to transferring chats there’s no delay, which increases client satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built in the Operator Console. It automatically checks your spelling as you’re typing your message from the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can choose the best word. Kayako
Provide Support Disadvantages
I’m not a avid fan of The look of Provide Support port. I miss that the personalization when it concerns the whole site. The picture on the main page is a Stock picture which gives you the belief that everything there does not have any personality too. The movie tutorial I watched felt automatic, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might have no impact on customer service on your website, it definitely discourages people like me by using this software.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat packages for businesses of any size.”
They allow four types of Payments, each month every 2 weeks, every six months and annually. Paying annually is your best option or all of the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you’re interested in more operators, you can check out the PDF document in which they specified costs per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized service. A geographical demonstration of real-time visitor info gives you an insight in what customers are searching for. You have tons of customization options that you may use in your conversation.
If you’re not bothered by A tiny old expression of the program, you might discover there what you need to provide customer service to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of the offer, possibly, and billing going forward is quite straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it is to use together with this”no hassle” kind of billing and service that is provided. None of the authors at Flytonic have run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all our users. If you are on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Kayako