There’s no motive live chat should not be simple. Kayako
It is about connecting with your customers and giving them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops give you a far too intimidating interface with tools which are overkill for this type of rudimentary support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that helps small companies provide instant replies and convert more prospects.
You’re not going to locate anything mad with this tool, but that is the glory of it. The pricing is straightforward. The features are simple, and the total interface makes it quite simple to communicate with customers who need answers fast.
So let’s have a deeper look to the live chat system to know who it’s best for and which of those attributes are most impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their website. Its features include unlimited brokers, boundless chats, complete chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has normally positive ratings. We also shared its accessible pricing options.
Briefing of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a positive review stated that the program is simple to setup and navigate because of its user friendly interface. They also enjoy the way the tab switches into a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative inspection said that the app can be slow at times, causing delays in client communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Pure Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a buy within minutes of communication via the program. He also likes how the tool supplies them with a way to answer customers’ questions quickly and market their products without the usage of mobile calls.
Most Helpful Unfavorable User Review
An individual who left a negative overview of Chat on Capterra whined about becoming timed out without notifications. He explained that making it hard to keep agents who have retail responsibilities on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they’ve been logged off.
Starting conversations at the ideal time is dependent upon how well you may track your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are surfing your site in real-time. So if someone is considering a pair of shoes you sell on your website, you know exactly what to start speaking about, and you have the instruments for creating canned answers for specific components of your site. Kayako
The obvious beginning to this review is the true chat interface. Does it feel usable for both beginners and advanced users?
It all starts by showing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It functions just like an instant messenger, (where the talks arrive in real-time), but in addition, it allows you to see previous transcripts and which reps have spoken to a client in the past.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are available for chatting to ensure clients know when you’re online.
Implementing a chat box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the capability to customize what the conversation box looks like prior to, during and following the conversation. Feel free to change around colors, set causes for as soon as the chat box pops open and then configure the forms that you want individuals to fill out before speaking to you.
You have the chance to decide on the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who’d like to manage live chats while on the go. For instance, if you need to leave the workplace but still want to give the best support on the market, you won’t need to worry about it with a mobile program.
Pretty much all the features you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who is on your site in real time. Your customer service is continually managed, as it functions just like texting from the phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it provides amazing graphs and imagery for viewing chat metrics with time. You can track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time .
Pure Chat Support
The Pure Chat service outlets are far more impressive than a number of the other solutions you will find for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information about the best way to sell online, the way to manage rude customers, the way to obtain more live chats and more.
The FAQ page offers you a good notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and on the web site for many programs. Kayako
Pure Chat does not have a free trial. However, you don’t need one at all, since the provider offers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let us Look at what programs you can choose from:
Free — For $0 you receive support for a single user, 1 website, unlimited chats each month, per 1 day chat history and native cellular apps.
Starter — For $20 a month you receive support for 2 users, two websites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you get everything out of the previous plan and service for five customers, three websites and 90 days of discussion history.
Growth — For $100 a month you receive everything from the previous plan and service for ten consumers, five websites, an unlimited chat history and also the ability to eliminate the Chat branding.
We like the Free plan for people simply testing out the machine, but the true operation comes into play once you opt for the Starter Plan. The only criticism I have is that you have to receive all the way up into the $100 a month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the best and up-and-coming live chat software for small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this article to learn more about how employing a live chat software can improve your customer service and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that may help you keep down expenses. In this report, we share with you a few responses from small business owners using these tools to produce their business procedures easier for free.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I’m not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for customers who are not pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to clients’ queries from anyplace.
Popular Software Connections
When deciding upon a live chat software, it is essential that the software integrates with other applications your company is now using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is most likely the most common, while the Growth Plan gets up there for businesses with big aid groups. Kayako