Why Select Crisp? Keyboard Shortcut For Email Address
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way it is possible to make the right choice for your company and startup too. You will understand how to compare live talks and that metrics could be important for you also. Keyboard Shortcut For Email Address
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we found Crisp through Producthunt. After we have made a Spreadsheet with multiple live chat sellers, we identified that the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live chat to a”all in one company suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we had been in for four weeks those metrics disappeared and were replaced with other metrics. We have got a leaderboard for our team members, which we did not use because we are searching for quality service rather than quantity as well as the pricing appears to outperform the advantage. Our decision was apparent at that moment: we needed to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), also here the cost scaling was interesting. All live chats we tried had this attribute, a few at higher price tagsothers together with a poorly executed search feature, therefore the history wasn’t accessible. Together with Crisp, the unlimited history is already available with their original paid program, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we need?
We attempted to answer that Question with another question”how many clients will chat with us” – and that has been incorrect – we made that mistake already once. We can not restrict on the connections we make because we really wish to make contact with all of them. Endless contacts was what we were looking for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled up that a bit to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did exactly the Exact Same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by use – that is enormous! They think the identical way we do in Storyblokwe don’t want to restrict the consumer to the usage of the machine (eg. Content entries or contacts), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or much more ) with the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for over 30 seconds”. Those causes are a fantastic method to help your viewers with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This component is available in most solutions we tested and largely available in the first paid plan.
Ability to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we should have the ability to send pertinent content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we also hate spam on the side. So we want to send certain emails to specific target groups and : we really enjoy the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Amount of brokers
The broker seats is rather Intriguing, it is something you can control. You could choose 1 account for the whole group (which can be cheap with the majority of solutions), or you might go for one seat for each team member. Since we want to get that personal approach to our customers the idea of using one account for the entire group was dropped immediately. We have started to compare the first paid program contrary to most of the high tier programs to see how the cost scales again. The highest prices we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to this. We had a peek at Crisp again and saw their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was great for testing. Keyboard Shortcut For Email Address
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main stations. We do not really use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our business, we use it on a daily basis and added most of our tools already – so we focused on how they work and function with Slack. We analyzed some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications came immediately and the entire setup was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp offers a single channel to answer to your users employing a simple team inbox where you are able to manage all your user queries.”
From our experience, Crisp actually Ships with all the attention on that chat experience for the clients. Which is precisely what we were looking for as we evaluated other alternatives.
This one is tricky. If you read The past few points you noticed that we compared the lower tier programs and attribute with the maximum tier plans, some are economical at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of the expensive”end” and those attribute we didn’t need but might need to pay for. We’re pleased to state that we believe we have the very best match for us, maybe it will fit as nicely for you. We saw that the list of 8 aspects above is all you need to find your best match.
We made contact with unbelievable great people (thank You!) And businesses all over the world. We could have had exactly the same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all customers who are looking for a live chat . We’ve updated to the Crisp endless plan a while ago, and are glad that we made that choice. If you have a question or want to inform us about your experience with Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or chat with us with Crisp! Keyboard Shortcut For Email Address