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Let’s Begin with JivoChat’s home page. As a big fan of green and all that’s linked to character, a leaf above their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Kickofflabs Alternative
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all that in real time. To start a journey on this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up procedure is I could see how many steps are nonetheless left. Here’s a quick preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There’s the Inbox part, available from the program’s sidebar — there land each the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little attribute is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve site visitors section, informing us about each the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the application. It permits you to find out what a user authors to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors write a message, a broker get the little pop up on the perfect bottom, asking if they wish to chat, quick answer or dismiss (that, of course, you should not do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various apps (including mobile and desktop ) and 24”7client support.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might not be enough if you are working with partnerships businesses. But, as always, it all depends on your needs. Kickofflabs Alternative
A nice addition that they Offer is that which they call a Callback feature. What it does is that people could leave you their number and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
It also works when nobody Is available online chat. You can easily get back in touch with your possible leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you switch between the programs to answer. All messages from social networks appear directly in the JivoChat desktop and/or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on cellular, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the entire documentation programmers can use if they want to integrate JivoChat with their own program or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 years — and this matter takes time and resources.
They offer basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they’ve Integrated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their customers’ demand.
JivoChat works across all Important apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more satisfied, they also offer reports which monitor the level of your customer services.
In terms of the design, The whole website looks very nice and I may also say that UX does not lack in that department. There’s one thing which confused me though: when I was on the primary site , I clicked on the chat window three times, until I understood that I want to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online chat!
The conclusion of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who are searching for a basic live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or maybe it is going to be just perfect For you? I believe that they are Excellent in what they offer, and I think They’ll be scaling and supplying other plans using a larger range of features To satisfy their future clients. Kickofflabs Alternative