Let Us Begin with JivoChat’s home page. As a big fan of green and that’s connected to nature, a foliage over their emblem and green backdrop instantly made me feel calm. Well played, JivoChat! Klickpages
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — all that in real time. To start a journey with this live chat instrument, all I must do is to click on the sign up free button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I liked about the Signing up process is I could see how many steps are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory each of the incoming requests from your clients. Then, we have a segment invisibly, where you are able to see your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their data this convenient little feature is placed on the correct and it’s invaluable when targeting your clients’ needs. What’s more, below we’ve website visitors section, informing us about all of the people on our website.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a wide selection of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you until he or she sends it. It makes responding to your clients’ queries much faster.
Also, when a Visitors compose a message, an agent get the small pop up on the right underside, asking if they want to chat, fast answer or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It provides customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one may not be enough if you’re working with partnerships businesses. However, as always, it all depends on your needs. Klickpages
A Wonderful addition that they Provide is that which they call a Callback attribute. What it really does is that visitors could leave you their number and you’ll be able to call them back at your first convenience. On their site they are stating:”Chat is convenient for accompanying clients on the website, and immediate callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online discussion. You can easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as a broker, Jivo will not make you switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or cellular program.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your customers are spending a lot of time browsing through your shop on mobile, they will definitely find it rather convenient.
If that’s not enough, They are throwing an API for developers, that’s the whole documentation programmers can utilize if they want to integrate JivoChat with their own app or CRM solution.
JivoChat do not have a lot Of integrations however but they have been on the industry only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps growing and, what’s more, their growth is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the Plan, The entire site looks really nice and I may also say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I was on the primary site I clicked on the conversation window three times, until I realized I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done smoother. The excellent news is that if I wanted something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a basic live chat option, it truly does come for a fair price.
But do not take (only) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re Excellent in what they provide, and I think They will be scaling and supplying different programs using a larger selection of attributes To meet their future customers. Klickpages