Why choose Crisp? Knowledge Base Live Chat Ticket Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your company and startup as well. You will understand how to compare live talks and that metrics might be important for you too. Knowledge Base Live Chat Ticket Software
How was that decision made?
Taking a Look at the market leaders With live chat feature on the market, we also found Crisp through Producthunt. After we have created a Spreadsheet with numerous live chat sellers, we identified that the core feature and metrics we were looking for.
What did we use previously?
We’ve Used multiple other live chat before, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still works, but metrics that are significant for us were removed. We’ve used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our team members, which we didn’t use because we are searching for quality service rather than quantity as well as the pricing seems to outperform the advantage. Our choice was clear at the moment: we had to proceed.
We found 14 times history, 30 days History and unlimited history (for higher plans this is common), also here the cost scaling was interesting. All live chats we tried had that attribute, some at higher price tags, others combined with a badly executed search feature, and so the history was not accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, but also their hunt works exceptionally well.
How many connections do we want?
First, we tried to answer that Question with another question”how many customers will talk with us?” – and that has been incorrect – we made that mistake already once. We can’t restrict on the contacts we create because we actually want to earn contact with all of them. Endless contacts was what we were looking for (at a reasonable price tag). What we discovered were chats with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of cost scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – that is enormous! They think the identical way we do in Storyblok, we do not wish to limit the user to the usage of this system (eg. Content entrances or contacts), we want to scale as their staff scales. So at Crisp you select a program and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are used to Send a specific message on predefined events, eg. “a visitor is on precisely the exact same site for over 30 seconds”. Those triggers are a fantastic method to help your audience with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This part is available in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign emails
From Time to Time we send emails Using our live chat. We think that it’s a fantastic way to retarget our viewers because we should have the ability to send relevant content based on some metrics those live chats offer. To be honest, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and again: we really like the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The agent seats is kinda Interesting, it’s something you can control. You could choose one account for the whole team (which can be cheap with most options ), or you might go for a single chair for every team member. Since we like to get that personal approach to our clients the idea of using one account for the whole group was dropped instantly. We have started to compare the first paid plan against most of the high tier programs to observe the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to this. We had a look at Crisp again and found their greatest bundle has unlimited agents chairs included. Additionally, their free strategy permitted 2 agents, which was excellent for analyzing. Knowledge Base Live Chat Ticket Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We don’t really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included most of our tools already – so we focused on how they operate and perform together with Slack. We analyzed some of these and most are actually working quite well. We found one that has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we do not know if they changed it because we left six months ago. With Crisp the integration worked instantly, notifications arrived immediately and the entire set-up was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer support, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one station to answer to your users employing a very simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with the focus on that chat experience for your clients. That is precisely what we were searching for as we evaluated other alternatives.
This one is tricky. If you browse The past few points you noticed that we contrasted the lower grade plans and attribute with the maximum tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but might have to cover. We’re pleased to say that we think we have the best match for us, perhaps it will fit as nicely for you. We found that the listing of 8 aspects above is all you need to locate your own best fit.
We made contact with incredible great people (thank You!) And businesses all over the world. We might have had the same experience with other live chats too, but the price tag combined with the feature set Crisp does offer, we’d and do recommend it to all of customers that are searching for a live chat . We have upgraded to the Crisp endless plan a while ago, and are thankful we made that decision. In case you have a query or want to inform us about your adventure using Crisp and other live chats, feel free to drop us a comment below or send a tweet or talk to us using Crisp! Knowledge Base Live Chat Ticket Software