Background Laif Chat
Giving your applications the title of a whole Category of software is rather a daring move. Their title”LiveChat” clearly sends out a message:”we want to shape the market.” We are going to find out if that is true. Laif Chat
It is worth noting that unlike other suppliers within this area, LiveChat invoices you per concurrent user. That means one seat can be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you need more than only four themes and a complete discussion history, you should have a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for bigger teams and provides a staffing forecast as well as a work scheduler module” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We realize that when you create a decision to buy Live Chat Software it is important not only to observe how pros assess it in their reviews, but also to find out whether the real people and businesses that buy it are really happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat testimonials across a wide range of social networking sites. The data is then presented in an easy to digest form revealing how many individuals had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
LiveChat is a chat and help desk program Meant for your service and support teams. It comes with tools which you could use for your internet sales and marketing, web analytics, and live customer support or service requirements. The platform empowers you and your staff to converse with clients and potential clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Online chat window, online control panel, and operator program. The operator application has cross platform capabilities that allow logging in and chatting with people via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Capabilities, and likely the greatest number of tools one of the live chat solutions that we have reviewed. You get value for your money with tools and functions that include not just chat but additionally ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, chat polls, and more.
In addition, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become among the most outstanding enterprise chat alternatives relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your traffic in real time. You are able to check if they are using shopping cart, or abandoning an arrangement –and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared using a phone agent. The software can quickly create reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to measure the speed of your team’s responses and evaluate how to improve the service. Laif Chat
Integrated ticketing system
While other similar systems offer only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the stage. With this alone, you gain a significant advantage over the competition, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot manage, and lets you get rid of lengthy queues while engaging clients with your fast answers. Its ticket management capability allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a wide range of chat and ticket Reports which may be used to spot areas which may be improved and optimized. It is possible to measure chat duration, first response times, and queued visitors. These reports, along with staffing prediction, can enable you to correct the number of agents to cover all chats. Customers can also see the amount of chats, attained goals, and client satisfaction levels. Having complete visibility within your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you greater flexibility and management such as easily altering any part of the chat window, both regarding appearances as well as behaviour. You can even add your own social networking buttons so that your customers can reach your fan page directly from discussion, and even customize agent profiles not just with names and titles but also with real photographs to get the best outcomes. Further, you have to use engagement images — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce revenue and support that provides not only an efficient and dependable communications platform with your clients, but also goals and sales tracker. Embedding a few lines of code on your sites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or customers, and measuring the results of those engagement. With support for over 30 languages, compatibility with all browsers, and using native iOS and Android programs, you get anywhere, anytime worldwide access and operation for your internet business. Laif Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees in the history that she had been requesting a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transports Jane to Simon. Dave also tags the conversation as”return”.
Features: discussion history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ activity on the website. He notices that John Parker spends some time on a specific merchandise page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a favorable comments about company’s customer service.
Characteristics: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New shoes but she would like to understand what’s store’s return policy. She wants an answer to her question when possible but she does not like making calls. Fortunately, she is able to begin a conversation with a live chat agent. Jane types in her question unaware that Dave can already see what she is writing. As her question is rather a common one, Dave enters a previously saved material, so he does not have to write it over. Jane sends her message and within a second she receives a link to the return policy and a complete explanation of steps she should take. She completes the conversation and speeds it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and choose the best plan for your business.
Starter Plan: $16 each seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Company Plan: $50 per seat/month billed annually (or $59 billed monthly) Ideal for client support section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is among those goods we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website earlier, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be handled more easily by your team with different statuses (open, pending, solved).
It’s not the cheapest live chat applications but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat program, I believe they would need to look no more. Laif Chat