Why Select Crisp? Lan Chat Software
In this article I’ll cover our Experience with Crisp, the reason we switched, and the way you can make the perfect choice for your company and startup too. You will know how to compare live chats and which metrics might be important for you also. Lan Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve made a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were searching for.
What did we use before?
We’ve Used multiple other live chat before, which shifted their focus from a live conversation to an”all in 1 company suite”. Their live chat still works, but metrics that are important for us were removed. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and much more. After we had been in for four months those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality service and not quantity as well as the pricing seems to outperform the advantage. So our choice was apparent at the moment: we had to proceed.
We found 14 days background, 30 days History and unlimited history (for greater plans that this is common), here the price scaling was intriguing. All live talks we attempted had that attribute, a few at higher price tagsothers combined with a poorly implemented search feature, therefore the background wasn’t available. Together with Crisp, the boundless history is already available with their original paid program, and it not only ships with a fair price tag, also their search works exceptionally well.
How many connections do we want?
First, we attempted to answer that Question with another question”how many clients will talk with us” – and that was incorrect – we made that mistake once. We can’t restrict on the connections we make because we really want to earn contact with them all. Unlimited contacts was what we were searching for (in an affordable price label ). What we discovered were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or even more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the same contact metric test for Crisp we watched something different:
So at Crisp, you don’t scale by use – that is enormous! They think the same way we do at Storyblok, we do not wish to limit the consumer to the usage of the machine (eg. Content entrances or contacts), we want to scale because their staff scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This component can be found in all options we analyzed and mainly available in the first paid program.
Possibility to send campaign emails
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our viewers because we should have the ability to send pertinent content based on some metrics people live chats provide. To be honest, we are not sending many emails, because we also hate spam on our side. So we want to send specific mails to particular target groups and : we really enjoy the execution in the Crisp client. It is straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent seats is kinda Interesting, it’s something that you can control. You could choose 1 accounts for the entire group (which is cheap with most solutions), or you might go for a single chair for every team member. Since we like to get this personal approach to our customers the notion of using one account for the whole group was dropped instantly. We have started to compare the very first paid plan contrary to most of the high tier plans to observe the way the cost scales again. The highest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 agents, which was excellent for testing. Lan Chat Software
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the key stations. We don’t actually use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and included most of our tools – so we concentrated on how they work and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client support, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp offers a single station to reply to your users using a simple team inbox where you are able to manage all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we compared the lower grade programs and attribute together with the highest tier plans, some are economical at the beginning and become costly as you use them. After using Crisp for six months today, and switched from a competition because of that pricey”end” and those feature we didn’t need but might have to cover. We are glad to state that we believe we got the very best fit for us, perhaps it will fit as well for you. We saw that the listing of 8 facets above is all you want to find your best fit.
We made contact with unbelievable Fantastic people (thank You!) And businesses all over the globe. We might have had exactly the exact same experience with other live discussions too, but the price combined with the attribute set Crisp does offer, we’d and already do recommend it to all of clients who are looking for a live chat . We’ve upgraded to the Crisp endless plan a while ago, and are glad that we made that choice. In case you’ve got a question or want to inform us about your experience with Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or chat with us using Crisp! Lan Chat Software