Why Select Crisp? Laravel Api Reference
In this article I’ll cover our Expertise with Crisp, why we changed, and the way it is possible to make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be significant for you also. Laravel Api Reference
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we have made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which somehow shifted their focus from a live conversation to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We’ve used those metrics for our monthly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we didn’t use because we are looking for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at that moment: we needed to proceed.
We found 14 times background, 30 days History and unlimited history (for higher plans this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, a few at higher price tags, others together with a badly implemented search feature, and so the background was not accessible. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their search works astoundingly well.
How many contacts do we need?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake already once. We can’t limit on the contacts we make because we actually wish to earn contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month which was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did the same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by use – which is enormous! They think the same way we do in Storyblokwe do not want to restrict the user to the usage of the system (eg. Content entries or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you can scale the amounts from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those triggers are a good method to help your viewers with questions they may have. We use it on our pricing page because from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component can be found in most options we analyzed and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think that it’s a good way to retarget our audience because we should be able to send relevant content according to some metrics people live talks offer. In all honesty, we are not sending many mails, because we hate spam on the side. Therefore we like to send specific emails to particular target groups and : we really like the execution in the Crisp client. It is simple and satisfied our needs at a sensible price tag.
Amount of agents
The agent seats is kinda Intriguing, it is something that you can control. You could choose one account for the entire team (which is cheap with most solutions), or you might go for one chair for every team member. Since we like to get that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We have begun to compare the first paid plan contrary to most of the high tier plans to observe how the price scales again. The greatest costs we discovered were about ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents chairs included. Additionally, their free strategy permitted 2 representatives, which was excellent for testing. Laravel Api Reference
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key channels. We do not actually utilize integrations that much, but the one we use the most is using Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included most of our tools already – so we focused on how they operate and function with Slack. We tested some of these and most are actually working quite well. We found one which has enormous delays when messaging from and to Slack that was a no-go for all of us. We reported that issue to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked instantly, notifications arrived immediately and the whole setup was done in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is designed to keep your workflow easy. From live chat to email, Crisp offers one channel to reply to your users employing a simple team inbox where you are able to manage all of your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for the clients. Which is exactly what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few points you saw that we contrasted the lower grade plans and feature together with the highest tier programs, some are economical at the start and become costly as you use them. After using Crisp for six months today, and changed from a competitor because of that expensive”ending” and those feature we didn’t need but would need to cover. We’re glad to say we believe we got the best match for us, perhaps it will fit as well for you. We saw that the listing of 8 aspects above is all you want to find your best match.
We made contact with incredible great people (thank You!) And companies all over the world. We might have had the same experience with other live chats too, but the price tag combined with the attribute set Crisp does offer, we’d and do recommend it to all customers who are looking for a live chat . We have updated to the Crisp endless plan some time ago, and are glad that we made that choice. In case you have a question or want to tell us about your experience using Crisp and other live chats, feel free to drop us a comment below or send a tweet or chat with us using Crisp! Laravel Api Reference