Why Select Crisp? Law Firm Live Chat Software
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right decision for your company and startup too. You will know how to compare live chats and which metrics could be significant for you also. Law Firm Live Chat Software
How was that choice made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were looking for.
What did we use previously?
We’ve Used several other live chat before, which somehow shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still functions, but metrics which are significant for us were removed. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four weeks those metrics disappeared and were replaced with other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are searching for quality support and not quantity and the pricing seems to outperform the advantage. Our choice was apparent at that moment: we needed to move on.
We found 14 times background, 30 days History and history (for higher plans this is common), also here the price scaling was intriguing. All live chats we tried had that feature, a few at higher price tags, others combined with a poorly implemented search feature, and so the background wasn’t accessible. Together with Crisp, the boundless history is currently available with their original paid program, and it not only ships with a fair price tag, also their search works astoundingly well.
How many connections do we want?
We tried to answer that Question with another question”how many customers will talk with us?” – and that was incorrect – we made that mistake once. We can’t restrict on the contacts we create because we really want to earn contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we found were discussions with 100 active contacts for $0/month which was quite nice, we scaled that up a little to 1,000 active contacts and the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is huge! They think the identical way we do in Storyblokwe don’t wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we would like to scale because their staff scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the same price tag.
Trigger events / messages
Automated triggers are Utilized to Send a particular message on predefined events, eg. “a visitor is on the exact same website for over 30 seconds”. Those causes are a good method to help your viewers with queries they could have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something is not covered in the FAQ section. This component is available in most options we analyzed and largely available in the very first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a good way to retarget our audience because we ought to be able to send relevant content according to some metrics those live talks offer. In all honesty, we’re not sending many mails, because we hate spam on the side. Therefore we want to send certain emails to specific target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a reasonable price tag.
Amount of agents
The agent chairs is rather Interesting, it’s something that you can control. You could choose one account for the whole team (which can be cheap with the majority of solutions), or you could go for one seat for each team member. Since we like to get this personal approach to our customers the idea of using one account for the entire team was dropped immediately. We’ve begun to compare the very first paid plan against the majority of the high tier plans to observe how the cost scales again. The highest prices we found were approximately ~$155/m per chair where the scope was somewhere from $15/m to this. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Also, their free plan permitted 2 representatives, which was great for testing. Law Firm Live Chat Software
Everybody enjoys integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the key stations. We don’t really use integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our tools – so we concentrated on how they operate and perform with Slack. We tested some of these and many are actually working quite well. We found one which has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications arrived immediately and the whole setup was completed in a couple of minutes.
“Crisp is the simplest way To speak with your customers. From sales to customer service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides one station to answer to your users using a simple team inbox where you are able to handle all of your user queries.”
From our experience, Crisp really Ships with all the focus on such chat experience for your customers. Which is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we contrasted the lower tier plans and feature together with the highest tier plans, some are cheap at the beginning and be expensive as you use them. After using Crisp for six months now, and switched from a competition because of that pricey”end” and those attribute we didn’t need but might need to cover. We’re pleased to state we believe we got the best match for us, maybe it will fit as well for you. We saw that the list of 8 facets above is all you need to locate your best match.
We made contact with unbelievable great people (thank You!) And businesses all around the world. We might have had the same experience with other live discussions as well, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all of customers that are searching for a live discussion . We have upgraded to the Crisp unlimited plan some time ago, and are thankful that we made that choice. If you’ve got a query or want to tell us about your adventure with Crisp along with other live chats, feel free to drop us a comment below or send a conversation or talk to us with Crisp! Law Firm Live Chat Software