Why choose Crisp? Life Chat Online
In this article I’ll cover our Experience with Crisp, the reason we switched, and how it is possible to make the perfect choice for your business and startup too. You will know how to compare live chats and which metrics might be significant for you also. Life Chat Online
How was that selection made?
Looking at the market leaders With live chat feature on the market, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat sellers, we defined the core attribute and metrics we were looking for.
What did we use before?
We have Used multiple other live chat before, which shifted their attention from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics which are significant for us were eliminated. We’ve used those metrics for our yearly reports, and customer overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced by other metrics. We’ve got a leaderboard for our staff members, which we did not use because we’re searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our choice was clear at the moment: we had to proceed.
We found 14 times background, 30 days History and history (for higher plans that this is common), also here the price scaling was interesting. All live chats we attempted had this attribute, a few at higher price tagsothers together with a badly executed search feature, and so the history was not available. Together with Crisp, the unlimited history is already available with their original paid plan, and it not only ships with a fair price tag, but also their search works exceptionally well.
How many contacts do we want?
First, we tried to answer that Question with another question”how many customers will talk with us” – and that was incorrect – we made that mistake once. We can’t limit on the contacts we create because we actually wish to make contact with them all. Unlimited contacts was exactly what we were searching for (at an affordable price tag). What we discovered were discussions with 100 active contacts for $0/month which was quite nice, we scaled up that a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or even more (~$500/m). We have had that experience of cost scaling for the majority of the solutions. As we did exactly the same contact metric test for Crisp we saw something different:
So at Crisp, you don’t scale by usage – that is enormous! They think the identical way we do in Storyblok, we do not wish to restrict the consumer to the use of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the amounts from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a guest is on the exact same website for over 30 seconds”. Those triggers are a fantastic method to help your viewers with queries they could have. We use it on our pricing page because from time to time there are open questions about our pricing, maybe something is not covered in the FAQ section. This part is available in most solutions we tested and largely available in the very first paid program.
Ability to send campaign emails
From time to time we send emails Utilizing our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics people live talks provide. To be honest, we are not sending many mails, because we hate spam on our side. Therefore we like to send certain emails to specific target groups and again: we really like the implementation in the Crisp client. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Interesting, it is something you can control. You could choose 1 account for the whole group (which is cheap with the majority of solutions), or you could go for a single seat for each team member. Since we like to get this personal approach to our clients the notion of using one account for the whole team was dropped instantly. We have started to compare the very first paid program contrary to most of the high tier programs to observe the way the cost scales . The highest prices we discovered were approximately ~$155/m per seat where the range was somewhere from $15/m to that. We had a look at Crisp again and found their highest bundle has unlimited agents chairs included. Additionally, their free plan allowed 2 representatives, which was great for analyzing. Life Chat Online
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main stations. We do not really utilize integrations that much, but the one we use the maximum is with Slack. Slack is the principal communication tool in our business, we use it on a daily basis and included the majority of our tools – so we concentrated on how they work and function with Slack. We tested some of them and many are actually working very well. We found one which has huge delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to them, but we do not know whether they changed it since we left six months ago. Together with Crisp the integration worked immediately, notifications came immediately and the entire setup was completed in a few minutes.
“Crisp is the simplest way To communicate with your customers. From sales to client service, Crisp is made to keep your workflow easy. From live chat to email, Crisp provides a single channel to answer to your users employing a very simple team inbox where you can handle all your user queries.”
From our experience, Crisp actually Ships with all the attention on such chat experience for your clients. Which is precisely what we were looking for as we evaluated other solutions.
This one is tricky. If you read The last few things you saw that we compared the lower tier plans and feature together with the highest tier plans, some are cheap at the start and become costly as you use them. After using Crisp for six months today, and switched from a competitor because of that expensive”end” and those attribute we didn’t need but might need to pay for. We are pleased to say that we believe we got the very best fit for us, maybe it will fit as nicely for you. We saw the listing of 8 facets above is all you need to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats too, but the price tag combined with the attribute set Crisp does provide, we’d and already do recommend it to all customers that are looking for a live discussion . We have updated to the Crisp unlimited plan a while ago, and are thankful we made that choice. If you have a question or wish to tell us about your adventure using Crisp and other live discussions, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Life Chat Online