Intro Life Chat Online
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party client. There are lots of customizable aspects of this particular tool, and having live chat which can be found on your website is a procedure which can be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Life Chat Online
The Live chat program itself is much more involved than your average customer. You will be able to see every one of those visitors which are on your website at any particular time, in addition to their IP address, their own referral source, their regional time, operating system and a whole lot more. While some of this information will be a whole lot more beneficial than the rest, it is going to help to keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you set up an account, You are attracted to a site which seems a little old fashioned. It seems like it is packed with advertisements, but it’s only a website version of ProvideSupport. If you won’t let that disturb you too much, you can read the next steps that you should take, such as customizing your chat messenger window, add chat buttons for your mails, create a set of predefined answers and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message along with company’s emblem. You can also put in your operator’s picture so the chat looks more personal. The live chat button on the website can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s main theme.
If you want to match your Website’s style, you are able to personalize the conversation messenger with offered styles and color schemes.
Real-time visitor tracking
The real-time visitor Feature allows you to look at your customer’s IP address, host name, referrer address, pages visited . It is also possible to find a world map and a place where a person writes to you.
Transfer chats between customer service reps
Provide Support offers She ability to transfer ongoing discussions between agents. The other representative can follow the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to address the case. Thanks to moving talks there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, Danish, French, Italian, German, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you spell something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can choose the best word. Life Chat Online
Provide Support Cons
I am not a avid fan of The appearance of Provide Support interface. I miss the personalization when it comes to the whole website. The image on the main page is a Stock picture which gives you the belief that everything there doesn’t have any character too. The video tutorial I watched felt automatic, like it was not the real person speaking.
I like brands with personalities. While the dearth of personality here might not have any effect on customer support on your site, it definitely discourages individuals like me from using this program.
Provide support offers 24 integrations. They integrate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for companies of any size.”
They let four Kinds of Payments, every month every two months, every six months and yearly. Paying annually is the ideal option or all of the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Business with 10 operators. If you’re interested in more operators, you can take a look at the PDF file where they given prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real-time visitor info provides you an insight into what clients are searching for. You’ve got a lot of customization options that you may use in your conversation.
If you are not bothered by A tiny old expression of the program, you may discover there what you want to provide customer service to your clients.
Free Trial Period
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (out of further operators) could be retrieved with this free time trial period. Provide Support won’t continually harass you in the event that you don’t take advantage of the offer, possibly, and charging going forward is very straightforward.
In our Opinion, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” form of charging and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our best suggestion would be to provide this app a download, try it out for 30 days, and choose in the end of the free period whether you’d like to continue from that point. Life Chat Online