Intro Life Chat Online
There is no reason live chat shouldn’t be easy. Life Chat Online
It is all about connecting with your customers and providing them the best solution in a reasonable period of time.
That said, many live chat extensions for online stores offer you a much too intimidating interface using tools which are overkill for such a rudimentary support medium.
Pure Chat has another strategy.
Pure Chat is a live chat software that helps small businesses deliver instant replies and convert more leads.
You’re not going to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the overall interface makes it rather easy to communicate with customers who want answers quickly.
So let us take a deeper look into the live chat platform to understand who it is ideal for and which of those features are impressive.
Pure Chat is a live chat program which lets users communicate with their clients directly on their website. Its attributes include unlimited brokers, unlimited chats, full chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the net and decided that it’s normally positive evaluations. We also shared its own accessible pricing choices.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review stated that the app is easy to setup and navigate because of its user friendly interface. They also enjoy how the tab switches into a email form when each of the operators are all offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a positive review of Pure Chat on G2 Crowd stated they have been able to persuade customers to commit to a buy within minutes of communication via the program. He also likes the way the tool supplies them with a way to answer customers’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out with notifications. He explained that this makes it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them whenever they have been logged off.
Starting chats at the ideal time is dependent upon how well you may monitor your traffic. For example, if you are sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real time. So if somebody is looking at a pair of shoes that you sell on your site, you understand exactly what to start talking about, and you even have the tools for creating canned responses for specific parts of your site. Life Chat Online
The obvious start to this review is the true chat interface. Does this feel usable for both novices and advanced users?
Everything begins by revealing a chat box into the new visitor. If they’ve been to your website before, the agent about the backend sees each of the customer information and interactions that have occurred before. It works exactly like an instant messenger, (where the talks arrive in real-time), but it also allows you to see previous transcripts and which reps have spoken to a customer before.”
Notifications are delivered to you when a chat comes from, and you’ll be able to schedule when you are offered for chatting to ensure clients know when you’re online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. You then have the ability to customize what the conversation box looks like before, during and after the dialog. Don’t hesitate to change around colours, set triggers for when the chat box pops open and configure the forms that you want people to fill out before talking to you.
You have the chance to decide on the default option stylings (which can be fine,) but the design tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android programs are offered for those who’d love to handle live chats while on the move. By way of instance, if you have to leave the workplace but still wish to give the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all the features you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually executing the chats, along with setting your availability, managing transcripts and much more. This gives you a small boost of confidence since it doesn’t matter where you are when viewing who is on your website in real-time. Your customer support is constantly managed, since it functions like texting from the cell phone.
The coverage is one of the strongest parts of Chat, since it not only provides you the functionality for exporting accounts, but it provides amazing graphs and vision for seeing chat metrics over time. You can track your client satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than some of the other options you’ll find for live chat. By way of example, a blog is supplied for studying about updates and suggestions, while the Guides page is filled with information on the best way to sell online, the way to handle rude clients, how to obtain more live chats and more.
The FAQ page gives you an notion of what other men and women are talking about using PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it looks as if you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also provide email service in-app and on the web site for all plans. Life Chat Online
Pure Chat does not have a free trial. But you don’t want one at all, since the company delivers a solid free plan you could continue to work with for as long as you want. The paid plans are reasonably priced as well, and the monthly obligations bring along a wide set of characteristics you don’t get together with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you get support for a single user, 1 site, boundless chats per month, per one day chat history and native cellular programs.
Starter — For $20 a month you receive support for two users, two sites, unlimited chats per month, a 30 day chat background, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you receive everything from the former plan and service for ten consumers, five websites, an unlimited chat history and the ability to eliminate the Pure Chat branding.
We like the Free plan for people just testing out the system, but the true operation comes into play when you opt for the Starter Plan. The only gripe I have is that you need to receive all the way up into the $100 a month plan to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this guide to understand our recommendations.
7 Ways Live Chat will be able to help you Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Check out this guide to find out more about how employing a live chat software can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that may help you keep down expenses. In this article, we share with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat includes a 30-day money-back guarantee for clients who are not pleased with their services. Read the following instructions to find out the cancelation terms along with other details.
Can brokers utilize mobile devices to respond to clients?
Yes. Pure Chat provides apps for both iOS and Android to allow agents to respond to clients’ inquiries from anyplace.
Popular Software Connections
When choosing a live chat software, it is important that the program integrates with other software your company is currently using. Here’s a list of a few of Pure Chat’s popular integrations:
Who Should Be Using PureChat?
Anyone having an ecommerce store may benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is great for analyzing and small operations with just a few goods and one rep. The Starter Plan is probably the most common, although the Growth Plan becomes up there for companies with big support groups. Life Chat Online