Introduction Lifechat Lx-6000
Giving your applications the title of an entire Category of software is rather a bold move. Their name”LiveChat” certainly sends a message out:”we would like to shape the market” We’ll figure out whether that’s true. Lifechat Lx-6000
It is worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one seat can be used by numerous agents, which can be very advantageous if your team works in changes.
There are five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 per month. Should you need more than just four themes and a full chat history, you should take a peek at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and adds a staffing prediction in Addition to a work scheduler module” Enterprise” provides you with a dedicated account manager in a cost of $149 per month.
We realize that when you create a decision to buy Live Chat Software it’s important not just to see how pros assess it in their reviews, but also to discover whether the actual people and companies that buy it are actually happy with the product. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad selection of social media websites. The information is then presented in an easy to digest form revealing how many individuals had positive and negative experience with LiveChat. With that information at hand you ought to be armed to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It includes tools which you could use for your internet sales and marketing, web analytics, and live customer support or support requirements. The platform empowers you and your staff to converse to customers and possible clients directly on your sites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, online control panel, and operator application. The operator application has cross-platform capacities that enable logging in and chatting with visitors via mobile and desktop devices.
LiveChat Delivers a Wide Selection of attributes and Abilities, and probably the greatest number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in Many major languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the most outstanding enterprise chat alternatives relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with dozens of other applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to mention a few.
Overview of LiveChat Benefits
Real-time traffic Tracking
Using LiveChat, you can also easily track your visitors in real time. You are able to check if they’re using shopping cart, or even abandoning an arrangement –and encourage them to chat in case they do. Your helpdesk team representative can speak to more people in less time compared using a telephone agent. The software can quickly create reports for each of your helpdesk staff agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to measure the speed of your team’s answers and evaluate how to improve the service. Lifechat Lx-6000
Integrated ticketing system
While other similar systems provide only basic live Chat with a few extras, Live Chat provides complete help desk performance with its own ticketing platform built into the stage. With this alone, you acquire a significant edge over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and phone can’t handle, and lets you remove long queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a wide range of negotiation and ticket Reports which may be used to spot areas which may be optimized and improved. It is possible to quantify chat length, first response times, and queued visitors. These reports, along with staffing forecast, can help you adjust the number of brokers to cover all chats. Customers may also see the amount of chats, achieved goals, and customer satisfaction levels. Having complete visibility over your chat history and performance metrics enable you to fine tune your workflows and performance to be more responsive to your customer’s needs.
With LiveChat, you get a full package of Customization options such as two chat window types (pop-up or embedded), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you even greater flexibility and management such as easily altering any part of the chat window, both in terms of looks in addition to behaviour. You could also add your own social networking buttons so your customers can reach your lover page straight from discussion, and even customize agent profiles not just with names and titles but also with real photos to get the best outcomes. Further, you get to utilize engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for ecommerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it is an perfect online chat program tool for e-commerce sales and support that provides not just an efficient and dependable communications platform with your clients, but also aims and revenue tracker. Embedding a few lines of code onto your websites and you are good to go, allowing a real-time tool to engage and interact with your customers or clients, and quantifying the outcomes of those participation. With support for more than 30 languages, compatibility with all browsers, and using native iOS and Android apps, you get anyplace, anytime worldwide access and operation for your internet business. Lifechat Lx-6000
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a chat from Jane. He sees in the history she was requesting a return policy. As he anticipates — she would like to reunite her shoes. As it’s Simon who copes with yields, Dave transports Jane to Simon. Dave also tags the conversation because”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Thanks to LiveChat Software, customer support agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a specific merchandise page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a positive feedback about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to purchase New sneakers but she want to understand what is shop’s return policy. She needs an reply to her question as soon as possible but she does not enjoy making calls. Fortunately, she can start a chat with a live chat representative. Jane types inside her question oblivious that Dave can already see what she is writing. As her question is rather a common one, Dave enters a previously saved material, so he doesn’t have to write it over. Jane sends her message and within a second she gets a link to the return policy and a complete explanation of steps she should take. She completes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned responses, agent rating
LiveChat provides the subsequent SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 per seat/month billed yearly (or $39 billed yearly ) Ideal for full-time assistance team
Business Plan: $50 each seat/month billed yearly (or $59 billed monthly) Ideal for client service department
Enterprise Plan: $149 Per seat/month billed just annually great for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is fun to use. We were also surprised that compared to ClickDesk, which we had on our site earlier, the amount of discussion requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this channel and can be handled more easily by your group with various statuses (open, pending( solved).
It is not the most affordable live chat software but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of obtaining a live chat software, I believe that they would need to look no more. Lifechat Lx-6000