Introduction Lifechat Software
Giving your applications the name of an entire Category of software is quite a bold move. Their title”LiveChat” certainly sends out a message:”we want to shape the market” We are going to find out if that is true. Lifechat Software
It’s worth noting that unlike other suppliers in this space, LiveChat bills you per concurrent user. That means one seat may be used by numerous agents, which is particularly advantageous if your staff works in shifts.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. Should you need more than only four themes and a full chat history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for larger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We know that when you create a decision to buy Live Chat Software it’s important not just to observe how pros assess it in their reviews, but also to find out whether the real people and businesses that purchase it are actually happy with the item. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a broad range of social media websites. The data is then presented in an easy to digest form showing how many individuals had positive and negative encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It includes tools that you can use for your online sales and marketing, web analytics, and live customer care or support requirements. The platform enables you and your team to talk with clients and potential clients directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator program. The operator program has cross platform capacities that allow logging in and chatting with people via mobile and desktop devices.
LiveChat offers a wide range of attributes and Capabilities, and likely the most number of tools one of the live chat options that we’ve reviewed. You get value for your money with functions and tools that include not only chat but additionally ticketing, client participation, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation surveys, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency evaluation, and custom/standard or interactive reports. Aside from English, It’s also available in several Significant languages including Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade today, LiveChat has grown to Become of the very outstanding enterprise chat solutions relied upon by leading international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of different applications and platforms, extending the program’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name some.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check whether they are utilizing shopping cart, or abandoning an order–and invite them to talk in case they do. Your helpdesk team agent can speak to more people in less time compared using a telephone agent. The program can quickly generate reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a client, or conversation invitations. You get to assess the rate of your group’s answers and assess how to improve the service. Lifechat Software
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides full help desk functionality with its ticketing platform built into the stage. For this , you acquire a substantial edge over your competitors, allowing you to quickly resolve customer problems. It’s the heavy lifting, which email and phone can’t handle, and lets you get rid of lengthy queues while engaging clients with your quick replies. Its ticket management capacity allows to source tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports which can be used to spot areas that may be optimized and improved. It’s possible to measure chat length, first reaction times, and queued visitors. These reports, together with staffing forecast, can enable you to correct the amount of agents to cover all chats. Clients may also see the amount of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your client’s needs.
With LiveChat, you get a Complete suite of Customization options including two chat window types (embedded or pop-up ), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that provides you even greater flexibility and management for example easily changing any part of the chat window, both regarding appearances as well as behaviour. You could even add your personal social media buttons so that your clients can reach your lover page directly from discussion, and even customize agent profiles not just with titles and names but also with actual photographs to get the best results. Further, you get to utilize engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for e commerce and Customer support
Efficiency is the name of this game for LiveChat. As Such, it’s an perfect online chat software tool for e-commerce sales and service providing you not only an efficient and reliable communications platform along with your customers, but also goals and sales tracker. Embedding a couple lines of code on your own websites and you are good to go, allowing a real-time instrument to participate and interact with your customers or clients, and measuring the results of these participation. With support for more than 30 languages, compatibility with all browsers, and having native iOS and Android programs, you get anyplace, anytime worldwide access and functionality for your online business. Lifechat Software
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he gets a conversation from Jane. He sees in the background that she was requesting a return policy. As he expects — she would like to return her sneakers. As it is Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the chat because”yield”.
Features: discussion background, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer support agent, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a positive comments about company’s customer services.
Characteristics: visitors Monitoring, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New shoes but she want to know what’s store’s return policy. She needs an answer to her question as soon as possible but she doesn’t like making calls. Luckily, she can begin a chat with a live conversation representative. Jane types in her question oblivious that Dave can already see exactly what she is writing. As her query is quite a common person, Dave enters a previously saved message, therefore he does not have to write it over. Jane sends her message and inside a second she receives a link to the return coverage along with a full explanation of steps she needs to take. She completes the chat and rates it as great.
Characteristics: live chat, Message sneak-peek, canned responses, representative rating
LiveChat provides the subsequent SMB and enterprise pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed yearly ) Ideal for fulltime support staff
Company Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed just per year Ideal for Fortune 500 businesses
LiveChat is among those products we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re also surprised that compared to ClickDesk, which we had on our website before, the amount of discussion requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A feature that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your group with various statuses (open, pending( solved).
It is not the most affordable live chat applications but surely one of the best. Their support is top notch and, at the risk of repeating myself: the user-experience by using their applications is just fantastic. If Apple were ever thinking of obtaining a live chat program, I think they would need to look no more. Lifechat Software