Summary Lightshot App Chrome
Let Us start with JivoChat’s home page. As a big fan of green and that’s linked to nature, a foliage over their logo and green backdrop instantly made me feel calm. Well played, JivoChat! Lightshot App Chrome
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your Website, Facebook, Telegram, and Viber — most that in actual time. To start a journey with this live chat tool, all I must do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see how many steps are still left. Following is a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, available in the app’s sidebar — there land each of the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Customers you can immediately check their data — this handy little feature is placed on the right and it’s useful when targeting your clients’ needs. What’s more, below we have site visitors section, telling us about all the people on our website.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a vast range of options for pop up invitations.
I like the snippet option Included in the program. It allows you to find out what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, an agent get the small pop up on the right bottom, asking if they want to chat, fast reply or dismiss (that, naturally, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7customer support.
The other plan is a Professional Version: for $10/agent per month if billed yearly. It offers much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the one thing that’s missing is that it’s not very scalable. You have just two strategies: one is quite basic and another one might not be enough if you are working with enterprises businesses. But, as always, it all depends on your needs. Lightshot App Chrome
A Wonderful addition that they Provide is what they call a Callback feature. What it does is that visitors could leave you their number and you’ll be able to call them back at your earliest convenience. On their website they are saying:”Chat is convenient for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in touch with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the customer can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages out of social networks appear directly in the JivoChat desktop or cellular program.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a lot of time searching through your store on mobile, they will definitely find it very convenient.
In case that is not sufficient, They’re throwing an API for programmers, which is the entire documentation programmers can utilize if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations however but they have been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, what’s more, their growth is dictated by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and to keep their customers even more fulfilled, they also supply reports that track the quality of your customer service.
In terms of the Plan, The whole site looks very nice and I may also say that UX does not lack in that section. There’s one thing which confused me though: when I had been on the primary site I clicked on the chat window three times, until I understood I want to click just on”Chat with us. We are online!” prompt. That could have been done smoother. The excellent news is that whenever I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its job. For businesses who’re looking for a basic live chat option, it truly will come for a fair price.
But don’t take (only) my Word for it! Do a little research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it is going to be just perfect For you? I think that they are really good in what they provide, and I think They will be scaling and providing other plans with a larger selection of attributes To satisfy their future customers. Lightshot App Chrome