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Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a leaf above their logo and green backdrop immediately made me feel calm. Well playedJivoChat! Lightshot Chrome Extension Download
Their main slogan is: “Turn your site traffic into paying clients with JivoChat.”
It’s a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — most of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up procedure is I could see how many measures are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all of the incoming requests from your clients. Then, we have a section Chats, where you can view your current discussions. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little attribute is placed on the correct and it’s useful when targeting your clients’ needs. What is more, below we have website visitors section, telling us about each the people on our site.
Speaking of visitors Your site — the”invitation to talk” attribute is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet option Included in the program. It permits you to find out what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors write a message, an agent get the little pop up on the perfect underside, asking if they wish to chat, fast reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I figure, the one thing that is missing is that it is not very scalable. You have only two strategies: one is quite basic and another one may be insufficient if you’re working with partnerships businesses. However, as always, it all depends on your needs. Lightshot Chrome Extension Download
A Wonderful addition that they Offer is what they call a Callback attribute. What it does is that visitors can leave you their number and you can call them back at your earliest convenience. On their site they are stating:”Chat is suitable for accompanying customers on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in touch with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the client can get your responds right for their Facebook. When it comes to you as a broker, Jivo won’t make you change between the programs to answer. All messages from social networks look right in the JivoChat desktop and/or mobile app.
Another of their Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a great deal of time browsing through your store on mobile, they will surely find it rather convenient.
If that is not enough, They’re throwing an API for programmers, which is the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations however but they have been on the market just for 4 decades — and this thing takes resources and time.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps growing and, what’s more, their growth is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports which track the level of your customer service.
In terms of the design, The entire site looks really nice and I can also say that UX doesn’t lack in that section. There is 1 thing which confused me when I had been on the main site I clicked on the chat window three times, before I understood that I want to click exactly on”Chat with us. We’re online!” prompt. That might have been done smoother. The excellent news is that if I wanted something, there was always someone on chat!
The verdict of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who are looking for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They’ll be scaling and supplying different programs with a larger selection of features To satisfy their future customers. Lightshot Chrome Extension Download