Introduction Lightshot Chrome Extension
Let’s start with JivoChat’s home page. As a major fan of green and all that’s linked to nature, a leaf above their emblem and green background instantly made me feel calm. Well playedJivoChat! Lightshot Chrome Extension
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It’s a free tool to help You monitor and speak with clients visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat tool, all I have to do is to click on the sign up free button.
I was asked about my Email, password and a Promo code. I didn’t have some, but I assume this is what potential customers like best: reductions!
What I liked about the Signing up process is that I could see just how many steps are still left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s quite neat. There’s the Inbox part, accessible from the app’s sidebar — there land each the incoming requests from the clients. Then, we’ve got a segment invisibly, where you can view your existing discussions. It looks like this:
When chatting with your Clients you can immediately check their data this convenient little feature is put on the correct and it’s useful when targeting your customers’ needs. What is more, below we have site visitors department, informing us about all the people on our website.
Speaking of visitors on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide selection of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It permits you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right bottom, asking if they wish to chat, quick reply or dismiss (which, of course, you shouldn’t do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different programs (including desktop and mobile) and 24”7customer service.
Another strategy is a Professional Version: for $10/agent a month if billed yearly. It gives much more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the one thing that is missing is that it is not very scalable. You have just two strategies: one is very basic and another one may be insufficient if you’re working with partnerships businesses. But, as always, it all depends on your needs. Lightshot Chrome Extension
A Wonderful addition that they Provide is that which they call a Callback feature. What it really does is that visitors can leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing transactions.”
Additionally, it works when nobody Is available on discussion. You may easily get back in contact with your possible leads later.
JivoChats is incorporated Using Facebook Messenger, which means the customer can get your responds right for their Facebook. When it comes to you as an agent, Jivo won’t make you change between the apps to answer. All messages out of social networks appear directly in the JivoChat desktop and/or cellular app.
Another of the Additions is your Mobile SDK, which allows you to add live chat support to your own Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on mobile, they will definitely find it very convenient.
If that’s not sufficient, They are throwing an API for developers, which is the entire documentation developers can utilize if they would like to integrate JivoChat with their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry only for 4 decades — and this thing takes resources and time.
They offer basic Integrations for both small and medium businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Integrated with Shopify, which is a fantastic news for all e-commerce companies. It only proves JivoChat keeps evolving and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports that monitor the quality of your customer services.
Concerning the Plan, The entire site looks very nice and that I can also say that UX doesn’t lack in that section. There is 1 thing which confused me though: when I had been on the main websiteI clicked on the conversation window three days, until I understood I want to click just on”Chat with us. We’re online!” prompt. That might have been done simpler. The great news is that whenever I wanted something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who are looking for a standard live chat solution, it truly does come for a fair price.
But don’t take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Maybe you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying different programs with a wider range of attributes To meet their future customers. Lightshot Chrome Extension