Introduction Lightshot Extension
Let’s start with JivoChat’s home page. As a major fan of green and that’s connected to character, a foliage over their emblem and green background immediately made me feel calm. Well played, JivoChat! Lightshot Extension
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all that in actual time. To begin a journey with this live chat tool, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I assume this is what potential clients like best: discounts!
What I liked about the Signing up process is I could see just how many measures are nonetheless left. Following is a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I must say that it’s very neat. There is the Inbox section, available from the program’s sidebar — there land all the incoming requests from the customers. Then, we’ve got a section Chats, where you are able to see your current discussions. It looks like this:
When chatting with your Customers you can quickly check their information this convenient little attribute is placed on the right and it is invaluable when targeting your customers’ needs. What’s more, below we’ve site visitors department, telling us about all the people on our site.
Speaking of visitors on Your site — the”invitation to chat” feature is available only in the Professional Version. It offers you a vast selection of options for pop up invitations.
I like the snippet alternative Included in the program. It permits you to see what a user authors to you before he or she sends it. It makes responding to your clients’ queries much quicker.
Additionally, when a Visitors compose a message, a broker get the little pop up on the perfect bottom, asking if they want to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is forever free and it comprises up to five agents. It provides customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
Another strategy is a Professional Version: for $10/agent a month if billed annually. It gives much more features. Have a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the one thing that’s missing is that it is not very scalable. You have only two plans: one is very basic and the other one might be insufficient if you’re working with enterprises businesses. However, as always, it all depends on what you require. Lightshot Extension
A Wonderful addition that they Provide is what they call a Callback attribute. What it really does is that visitors can leave you their amount and you can call them back at your first convenience. On their site they are stating:”Chat is suitable for delicately accompanying clients on the site, and instant callbacks are ideal for actively completing transactions.”
Additionally, it works when nobody Is available online chat. You can easily get back in contact with your potential leads afterwards.
JivoChats is integrated With Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as an agent, Jivo will not make you switch between the apps to answer. All messages out of social networks look directly in the JivoChat desktop and/or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time browsing through your store on cellular, they will surely find it very convenient.
In case that’s not sufficient, They’re throwing an API for programmers, which is the entire documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a lot Of integrations yet but they have been on the industry just for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their clients’ demand.
JivoChat works across all Important devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and to keep their clients even more satisfied, they also offer reports that monitor the level of your customer services.
Concerning the design, The whole website looks really nice and that I may also say that UX does not lack in that section. There is one thing that confused me when I was on the main websiteI clicked on the conversation window three times, until I realized I need to click just on”Chat with us. We are online!” prompt. That might have been done smoother. The excellent news is that whenever I needed something, there was always someone online discussion!
The conclusion of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are looking for a standard live chat solution, it actually does come for a reasonable price.
But do not take (only) my Word for this! Do a little research, try it out and see if it works for you — Maybe you’re in the market for a bigger solution or maybe it’ll be just perfect For you? I think that they are really good in what they offer, and I believe They will be scaling and providing different plans with a wider range of features To satisfy their future customers. Lightshot Extension