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Let Us start with JivoChat’s home page. As a big fan of green and all that’s connected to character, a foliage over their logo and green backdrop instantly made me feel calm. Well playedJivoChat! Lightshot For Opera
Their main slogan is: “Turn your website visitors into paying clients with JivoChat.”
It is a free tool to help You track and speak with clients visiting your Website, Facebook, Telegram, and Viber — most of that in actual time. To begin a journey with this live chat instrument, all I have to do is to click on the sign button.
I had been asked about my Email, password and a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up process is I could see how many measures are nonetheless left. Here’s a fast preview of the last measure, installing your JivoChat code.
After I signed up, I Installed the desktop application and I have to say that it’s quite neat. There’s the Inbox part, accessible from the program’s sidebar — there land each of the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to view your current discussions. It looks like this:
When conversing with your Customers you can quickly check their data — this convenient little feature is placed on the correct and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all of the folks on our site.
Speaking of visitors Your site — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet alternative Included in the program. It permits you to find out exactly what a user authors to you until he or she sends it. It creates responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the right underside, asking if they want to chat, fast reply or ignore (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It is permanently free and it comprises up to 5 agents. It offers customizable conversation in 20 languages, different apps (including desktop and mobile) and 24”7client service.
The other plan is a Professional Version: for $10/agent per month if billed annually. It gives much more features. Take a look at the screenshot below:
JivoChat comes at a fair Cost. I guess, the only thing that’s missing is that it is not very scalable. You have only two plans: one is quite basic and another one might not be enough if you are working with partnerships businesses. However, as always, it all depends on what you require. Lightshot For Opera
A nice addition that they Offer is what they call a Callback feature. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying customers on the site, and instant callbacks are perfect for actively completing trades”
It also works when nobody Is available on discussion. You may easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, which means the client can get your responds right to their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the apps to reply. All messages out of social networks look directly in the JivoChat desktop or cellular app.
Another of their Additions is the Mobile SDK, which allows you to add live chat support to your Android and iOS native programs. If your clients are spending a lot of time browsing through your shop on cellular, they will definitely find it very convenient.
If that is not enough, They’re throwing an API for programmers, which is the whole documentation programmers can utilize if they would like to incorporate JivoChat using their own program or CRM solution.
JivoChat do not have a great deal Of integrations yet but they have been on the market just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both medium and small businesses. For instance: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a great news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is dictated by their customers’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Web browsers. It is translated into 20 languages and also to keep their clients even more satisfied, they also supply reports which track the level of your customer service.
Concerning the design, The whole site looks really nice and I can even say that UX doesn’t lack in that department. There is 1 thing that confused me though: when I had been on the main site , I clicked on the conversation window three days, until I realized I want to click just on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking solution that does its job. For businesses who are looking for a standard live chat option, it truly will come for a fair price.
But do not take (just ) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market for a bigger solution or perhaps it is going to be just perfect For you? I believe that they’re Excellent in what they offer, and I believe They will be scaling and supplying different programs with a larger selection of features To satisfy their future customers. Lightshot For Opera