Summary Lightshot Opera
Let’s start with JivoChat’s home page. As a major fan of green and all that’s connected to character, a foliage over their emblem and green backdrop instantly made me feel calm. Well playedJivoChat! Lightshot Opera
Their main slogan is: “Turn your site traffic into paying customers with JivoChat.”
It is a free tool to help You monitor and talk to customers visiting your site, Facebook, Telegram, and Viber — all of that in real time. To begin a journey on this live chat instrument, all I have to do is to click on the sign up free button.
I had been asked about my Email, password and also a Promo code. I didn’t have some, but I presume this is what potential customers like best: discounts!
What I liked about the Signing up procedure is I could see just how many measures are still left. Here’s a quick preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I have to say that it is very neat. There’s the Inbox section, accessible from the app’s sidebar — there territory all of the incoming requests from the customers. Then, we’ve got a section Chats, where you can see your existing conversations. It looks like this:
When chatting with your Customers you can quickly check their data this convenient little feature is placed on the correct and it is invaluable when targeting your customers’ needs. What is more, below we’ve site visitors department, telling us about all of the people on our website.
Speaking of visitors Your website — the”invitation to chat” attribute is available only in the Professional Version. It offers you a vast selection of alternatives for pop up invitations.
I like the snippet option Included in the application. It allows you to see what a user writers to you until he or she sends it. It creates responding to your customers’ queries much faster.
Additionally, when a Visitors write a message, a broker get the small pop up on the right bottom, asking if they wish to chat, quick answer or dismiss (which, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different apps (including desktop and mobile) and 24”7client support.
Another plan is a Professional Version: for $10/agent a month if billed yearly. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Price. I guess, the only thing that is missing is that it is not very scalable. You’ve just two strategies: one is very basic and another one might not be enough if you’re working with partnerships businesses. But, as always, it all depends on what you require. Lightshot Opera
A nice addition that they Offer is that which they call a Callback feature. What it really does is that people could leave you their number and you’ll be able to call them back at your first convenience. On their site they are saying:”Chat is suitable for accompanying customers on the site, and immediate callbacks are perfect for actively completing transactions.”
It also works when nobody Is available online discussion. You can easily get back in contact with your potential leads afterwards.
JivoChats is incorporated Using Facebook Messenger, which means the client can receive your responds right to their Facebook. When it comes to you as a broker, Jivo will not force you to switch between the programs to answer. All messages out of social networks look right in the JivoChat desktop and/or mobile app.
Another of the Additions is your Mobile SDK, which allows you to add live chat service to your own Android and iOS native apps. If your clients are spending a great deal of time browsing through your shop on cellular, they will surely find it rather convenient.
If that is not sufficient, They’re throwing an API for developers, which is the entire documentation programmers can utilize if they would like to integrate JivoChat using their own app or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the industry just for 4 decades — and this matter takes time and resources.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Recently, they have Incorporated with Shopify, which is a fantastic news for all e-commerce businesses. It only proves JivoChat keeps evolving and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It is translated into 20 languages and also to keep their customers even more satisfied, they also supply reports that track the quality of your customer services.
Concerning the design, The whole site looks very nice and that I may also say that UX does not lack in that department. There is 1 thing that confused me though: when I was on the main site , I clicked on the chat window three days, until I understood that I need to click exactly on”Chat with us. We’re online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always somebody online discussion!
The wrap-up of JivoChat
JivoChat is a great Looking alternative that does its job. For companies who’re searching for a standard live chat option, it actually does come for a fair price.
But do not take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a larger solution or perhaps it’ll be just perfect For you? I believe that they’re really good in what they provide, and I believe They’ll be scaling and providing different programs using a wider selection of attributes To meet their future clients. Lightshot Opera