Intro Line Chat Help
Giving your applications the name of a whole Category of software is rather a bold move. Their name”LiveChat” certainly sends out a message:”we would like to shape the marketplace ” We are going to find out whether that’s true. Line Chat Help
It is worth noting that unlike other suppliers within this space, LiveChat bills you a concurrent user. That means one seat can be used by multiple agents, which can be particularly advantageous if your team works in changes.
You will find five different pricing tiers to choose from: the most affordable package”Starter” is priced at $16 a month. If you want more than just four topics and a complete chat history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for bigger teams and provides a staffing prediction as well as a job scheduler module.” Enterprise” gives you a dedicated account manager at a cost of $149 a month.
We know that when you make a decision to buy Live Chat Software it’s important not only to observe how pros evaluate it in their reviews, but also to discover if the real people and companies that purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Customer Satisfaction Algorithm” that collects customer reviews, opinions and LiveChat reviews across a wide range of social media websites. The information is then presented in an easy to digest form revealing how many people had negative and positive experience with LiveChat. With that information at hand you should be equipped to make an informed buying decision you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk program Intended for your service and support teams. It comes with tools which you could use for your online sales and marketing, web analytics, and live customer support or support requirements. The platform enables you and your staff to converse with clients and potential clients directly on your websites and in real time.
There are 3 main components of LiveChat — a Online chat window, online control panel, and operator application. The operator application has cross platform capabilities that enable logging in and chatting with people via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the greatest number of tools among the live chat options that we’ve reviewed. You get value for your money with tools and functions that include not only chat but additionally ticketing, customer participation, third party integration, file sharing, job scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, chat surveys, and more.
Additionally, it provides real-time website traffic Tracking, dashboards and statistics, efficiency analysis, and custom/standard or interactive reports. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat alternatives relied upon by leading international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with heaps of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to name some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily track your visitors in real time. You can check if they are utilizing shopping cart, or abandoning an order–and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time when compared using a phone agent. The software can quickly create reports for every one of your helpdesk staff representative, analyzing their amount of chats, time spent with a customer, or conversation invitations. You get to assess the speed of your group’s responses and evaluate how to improve your ceremony. Line Chat Help
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. With this alone, you acquire a substantial edge over the competition, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t manage, and lets you get rid of long queues while engaging customers with your fast replies. Its ticket management capacity allows to supply tickets from discussion and mails, tag tickets, and accept automatic follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to identify areas that can be improved and optimized. It’s possible to measure chat length, first reaction times, and traffic traffic. These reports, along with staffing prediction, can enable you to correct the amount of agents to pay for all chats. Clients may also see the number of chats, attained goals, and customer satisfaction levels. With complete visibility over your conversation history and performance metrics allow you to fine tune your workflows and operation to be more responsive to your client’s needs.
With LiveChat, you get a full package of Customization options such as two chat window kinds (embedded or pop-up ), six different themes for reduced or maximized chat window, custom chat window logo, and customizable chat buttons. It also has its own custom CSS editor which gives you greater flexibility and control for example easily changing any part of the chat window, both in terms of looks as well as behavior. You can also add your personal social media buttons so your customers can reach your lover page straight from chat, and even personalize agent profiles not just with names and titles but also with actual photos to find the best results. Further, you get to use engagement images — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer support
Efficiency is the name of the game for LiveChat. As Such, it’s an ideal online chat program tool for e-commerce revenue and support providing you not only an efficient and dependable communications platform with your customers, but also goals and revenue tracker. Embedding a couple lines of code onto your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your customers or customers, and measuring the results of these participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Line Chat Help
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she was asking for a return policy. As he expects — she would like to return her shoes. As it’s Simon who copes with yields, Dave transfers Jane to Simon. Dave also tags the conversation because”yield”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service agent, Dave, checks customers’ action on the site. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are indeed waterproof, so John decides to make a purchase. John leaves a positive feedback about company’s customer service.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to know what’s store’s return policy. She needs an reply to her question when possible but she does not enjoy making calls. Fortunately, she is able to start a conversation with a live conversation agent. Jane types in her question unaware that Dave can already see what she is writing. As her question is rather a common person, Dave enters a previously saved material, therefore he doesn’t need to write it on. Jane sends her message and inside a second she gets a link to the return coverage along with a full explanation of steps she should take. She finishes the conversation and speeds it as good.
Features: live chat, Message sneak-peek, canned answers, agent rating
LiveChat offers the subsequent SMB and business pricing bundles for users to choose from. A 30-day free trial is also available. Give the specifics a look, and choose the best plan for your company.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed monthly) Ideal for full-time support staff
Company Plan: $50 per seat/month billed annually (roughly $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only per year great for Fortune 500 businesses
LiveChat is among those goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We’re also surprised that in comparison to ClickDesk, which we had on our site earlier, the number of chat requests skyrocketed. Even though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go into this channel and can be handled more easily by your group with various statuses (open( pending( solved).
It is not the most affordable live chat software but surely one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think they would need to look no more. Line Chat Help