Background Line Chat Support
There is no reason live chat shouldn’t be easy. Line Chat Support
It is about connecting with your clients and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet stores give you a far too intimidating interface using tools which are overkill for such a basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program that helps small companies deliver instant answers and convert more prospects.
You are not likely to find anything mad with this tool, but that is the glory of this. The pricing is straightforward. The features are simple, and the total interface makes it rather simple to communicate with customers who need answers quickly.
So let’s have a deeper look into the live chat platform to understand who it is best for and which of those attributes are impressive.
Pure Chat is a live chat software which allows users to communicate with their customers directly on their website. Its features include unlimited brokers, unlimited chats, complete chat background, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it’s normally favorable ratings. We also shared its available pricing options.
Overview of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a positive review stated that the program is easy to setup and navigate because of its user friendly interface. They also like the way the tab switches into an email form when each of the operators are offline.
What Pure Chat does not do well:
Users that gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
A user who left a favorable overview of Pure Chat on G2 Crowd stated that they have been able to convince customers to commit to a buy within moments of communicating through the program. He also likes the way the tool provides them with a means to answer clients’ questions quickly and promote their goods without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to keep agents who have retail responsibilities on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting chats at the right time is dependent upon how well you can track your visitors. By way of instance, if you’re sitting on the Chat backend you have the ability to see which users are surfing your site in real-time. So if someone is looking at a pair of shoes you sell on your website, you know exactly what to start talking about, and you have the instruments for creating canned responses for specific parts of your site. Line Chat Support
The obvious beginning to this particular review is that the true chat interface. Does it feel usable for both beginners and advanced users?
It all begins by showing a chat box into the new visitor. If they have been to your site before, the agent on the backend sees all of the customer information and interactions that have occurred before. It works just like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to see previous transcripts and reps have spoken to a customer in the past.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting to ensure customers know when you are online.
Implementing a chat box on your site only requires a fast copy and paste of some code or using the Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box looks like before, during and after the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to decide on the default stylings (which can be nice,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would love to manage live chats while on the go. For example, if you need to leave the workplace but still wish to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all of the features that you would find on the normal dashboard are all taken over to the cellular apps. You have settings for actually carrying out the talks, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when viewing who is on your site in real-time. Your customer service is constantly handled, since it functions just like texting from the phone.
The coverage is one of the strongest sections of Pure Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for seeing chat metrics over time. You can monitor your customer satisfaction to make decisions regarding your staff or to figure out which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For example, a site is supplied for studying about updates and suggestions, while the Guides page is full of information on the best way to sell online, how to manage rude customers, how to obtain more live chats and more.
The FAQ page offers you a good idea about what other people are talking about using PureChat, while the principal Support page is a knowledge base with documentation for setups, integrations, chat boxes and more. I didn’t find any support modules for calling in or emailing, so it looks like you’ll need to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions with the support team are potential and they also offer email support in-app and on the website for all plans. Line Chat Support
Pure Chat doesn’t have a free trial. However, you don’t need one at all, because the company delivers a strong free plan that you could continue to use for as long as you want. The paid plans are reasonably priced too, and the monthly obligations bring along a broad set of characteristics that you don’t get together with the free package.
Let’s take a look at what programs you can Pick from:
Free — For $0 you get support for one user, one website, unlimited chats per month, per one day chat history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, per 30 day chat history, native mobile programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 a month you receive everything out of the previous plan and service for five users, three sites and 90 days of discussion history.
Growing — For $100 per month you get everything out of the former plan and support for ten consumers, five sites, an infinite chat history and the ability to eliminate the Chat branding.
We like the Free plan for individuals just testing out the machine, but the true operation comes into play when you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month strategy to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the first point of contact is an integral performance indicator. Check out this guide to learn more about how employing a live chat software can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For bettering Your Company — There are a lot of free tools which may assist you in keeping expenses down. In this report, we share with you a few responses from small business owners who use these tools to make their business processes easier at no cost.
Pure Chat FAQ
Can Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day trial.
Can I request a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients that aren’t pleased with their services. Read the following instructions to learn the cancelation terms and other details.
Can agents utilize mobile devices to reply to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to respond to clients’ inquiries from anyplace.
When deciding upon a live chat software, it’s important that the program integrates with other applications your company is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from this kind of easy-to-use chat box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of products and a single rep. The Starter Plan is probably the most common, while the Growth Plan becomes up there for businesses with big aid groups. Line Chat Support