Background Line Live Chat
Giving your applications the title of a whole Category of applications is quite a daring move. Their title”LiveChat” certainly sends out a message:”we want to shape the marketplace .” We’ll find out whether that’s true. Line Live Chat
It’s worth noting that unlike other providers in this space, LiveChat bills you per concurrent user. That means one seat can be used by multiple agents, which is very advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 per month. If you need more than just four themes and a full discussion history, you ought to have a look at the”Team” ($33) program. The”Business” ($50) tier is designed for bigger teams and provides a staffing prediction as well as a job scheduler module” Enterprise” gives you a dedicated account manager in a price of $149 per month.
We know that when you create a decision to buy Live Chat Software it is important not only to observe how pros evaluate it in their reviews, but also to find out whether the real people and businesses which buy it are actually happy with the item. That’s why we’ve created our behavior-based Customer Satisfaction Algorithm” that gathers customer testimonials, comments and LiveChat testimonials across a broad range of social networking sites. The data is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be equipped to make an educated buying decision you won’t regret.
LiveChat is a chat and help desk application Intended for your support and service teams. It comes with tools which you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your team to converse to customers and potential clients directly on your websites and in real time.
There are 3 Major components of LiveChat — a Online chat window, online control panel, and operator application. The operator program has cross-platform capabilities that allow logging in and chatting with visitors via mobile and desktop devices.
LiveChat offers a Wide Selection of features and Capabilities, and probably the greatest tools among the live chat solutions that we’ve reviewed. You get value for your money with functions and tools that include not only chat but also ticketing, client participation, third party integration, file sharing, work scheduling, advanced reporting, multiple branding, information security, geo-tagging, co-browsing, conversation surveys, and more.
In addition, it provides real-time Site traffic Tracking, dashboards and data, efficiency analysis, and custom/standard or reports that are interactive. Aside from English, it is also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For more than a decade now, LiveChat has increased to Become among the most outstanding enterprise chat solutions relied upon by major international brands such as Tesla, Ikea, PayPal, and McDonalds, among others. It works and integrates with dozens of other applications and platforms, extending the software’s functionality to include ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your traffic in real time. You can check if they are utilizing shopping cart, or abandoning an arrangement –and invite them to chat if they do. Your helpdesk team agent can talk to more people in less time compared with a telephone representative. The program can quickly create reports for every one of your helpdesk team representative, analyzing their amount of chats, time spent with a client, or chat invitations. You get to assess the speed of your team’s answers and assess how to improve your service. Line Live Chat
Integrated ticketing system
While other comparable systems provide only basic live Chat with a few extras, Live Chat provides complete help desk functionality with its own ticketing system built into the platform. For this , you acquire a substantial advantage over your competitors, allowing you to quickly resolve customer issues. It does the heavy lifting, which email and telephone can’t manage, and allows you to get rid of long queues while engaging clients with your fast answers. Its ticket management capacity allows to source tickets from discussion and emails, label tickets, and accept automatic follow-ups.
LiveChat offers a Wide Selection of negotiation and ticket Reports that can be used to identify areas that can be optimized and improved. It’s possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can enable you to correct the amount of brokers to cover all chats. Clients can also see the amount of chats, achieved goals, and client satisfaction levels. Having complete visibility over your chat history and performance metrics allow you to fine tune your workflows and performance to be even more responsive to your client’s needs.
With LiveChat, you get a Complete package of Customization options including two chat window kinds (pop-up or embedded), six pre-made themes for reduced or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and management such as easily altering any portion of the chat window, both regarding looks as well as behavior. You could also add your own social media buttons so that your customers can reach your fan page straight from discussion, and even personalize agent profiles not only with names and titles but also with actual photos to find the best results. Further, you have to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Built for e commerce and Customer care
Efficiency is the name of the sport for LiveChat. As Such, it is an perfect online chat software tool for e-commerce revenue and support that provides not just an efficient and dependable communications platform along with your customers, but also goals and sales tracker. Embedding a few lines of code on your own sites and you’re good to go, permitting a real-time instrument to engage and interact with your visitors or clients, and measuring the outcomes of these engagement. With support for more than 30 languages, compatibility with most browsers, and using native iOS and Android programs, you get anyplace, anytime global access and operation for your online business. Line Live Chat
Problem: Dealing with multiple chats
Dave chats with Samantha And Kevin when he receives a conversation from Jane. He sees at the history that she had been asking for a return policy. As he anticipates — she would like to reunite her sneakers. As it is Simon who deals with returns, Dave transfers Jane to Simon. Dave also tags the chat because”return”.
Features: chat history, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer service representative, Dave, checks customers’ activity on the site. He notices that John Parker spends some time on a specific product page also decides to approach him to offer you some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these sneakers are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about business’s customer service.
Characteristics: traffic Monitoring, post-chat survey, personal greetings
Problem: Slow response
Jane wants to purchase New sneakers but she would like to understand what is shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t enjoy making calls. Fortunately, she can begin a conversation with a live conversation representative. Jane types in her question oblivious that Dave can see exactly what she is writing. As her question is quite a common one, Dave enters a previously saved message, so that he doesn’t have to write it over. Jane sends her message and within a second she receives a link to the return policy along with a full explanation of steps she needs to take. She finishes the conversation and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat offers the following SMB and business pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best plan for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month billed yearly (or $39 billed monthly) Ideal for fulltime assistance staff
Business Plan: $50 per seat/month billed yearly (roughly $59 billed monthly) Ideal for customer support section
Enterprise Plan: $149 Per seat/month billed just annually Ideal for Fortune 500 companies
LiveChat is one of those goods we thoroughly enjoyed reviewing. It only works extremely well and is enjoyable to use. We were also surprised that in comparison to ClickDesk, which we had on our site before, the amount of discussion requests skyrocketed. Though we used the same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is your brand new ticketing system. Offline messages go into this station and can be managed more easily by your team with different statuses (open( pending, solved).
It’s not the cheapest live chat applications but certainly among the best. Their service is top notch and, at the risk of repeating myself: the user-experience with their software is simply fantastic. If Apple were ever thinking of obtaining a live chat software, I think that they would have to look no further. Line Live Chat