Intro Line Live Chat
There is no motive live chat shouldn’t be easy. Line Live Chat
It’s all about connecting with your customers and providing them the best solution in a reasonable amount of time.
That said, many live chat extensions for internet shops offer you a much too intimidating interface with tools which are overkill for this type of rudimentary support moderate.
Pure Chat has a different strategy.
Pure Chat is a live chat software which aids small businesses deliver instant answers and convert more prospects.
You’re not going to locate anything mad with this particular tool, but that is the glory of it. The pricing is simple. The features are easy, and the overall interface makes it quite easy to communicate with clients who want answers quickly.
So let us have a deeper look into the live chat platform to understand who it is best for and which of the features are most impressive.
Pure Chat is a live chat software that lets users communicate with their clients directly on their site. Its attributes include unlimited agents, boundless chats, full chat history, widget customization, and more. We compiled Pure Chat user reviews from around the web and decided that it has generally favorable ratings. We also shared its available pricing options.
Briefing of User Reviews
What PureChat does well:
Users that gave Pure Chat a positive review said that the app is easy to setup and navigate because of its user-friendly interface. They also like the way the tab switches into an email form when all the operators are offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Useful Favorable User Review
A user who left a positive overview of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a buy within minutes of communication through the app. He also likes how the tool supplies them with a means to answer clients’ questions quickly and market their products without the usage of phone calls.
Most Helpful Negative User Review
An individual who left a negative overview of Chat on Capterra complained about becoming timed out without notifications. He explained that this makes it hard to keep agents who have retail duties on discussion during high traffic hours — causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them whenever they have been logged off.
Starting conversations at the ideal time is dependent upon how well you can track your traffic. By way of instance, if you’re sitting on the Pure Chat backend you have the ability to view which users are surfing your website in real-time. So if somebody is looking at a pair of shoes you sell on your website, you know exactly what to start talking about, and you even have the instruments for making canned answers for certain parts of your website. Line Live Chat
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
Everything begins by showing a chat box into the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have occurred before. It functions exactly like an instant messenger, (where the chats arrive in real-time), but it also lets you view previous transcripts and reps have spoken to a customer before.”
Notifications are delivered to you when a conversation comes in, and you can schedule when you are available for chatting so that clients know when you are online.
Implementing a chat box on your website only requires a fast copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. You then have the ability to personalize what the conversation box appears like prior to, during and after the dialog. Feel free to modify around colors, set causes for as soon as the chat box pops open and configure the forms that you want individuals to fill out before talking to you.
You have the opportunity to go with the default stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for people who would like to handle live chats while on the go. By way of instance, if you need to leave the office but still wish to provide the best support on the market, you won’t need to worry about it using a mobile app.
Pretty much all the features that you would find on the regular dashboard are taken over to the cellular programs. You’ve got settings for actually executing the chats, together with setting your availability, handling transcripts and much more. This gives you a small boost of confidence as it doesn’t matter where you are when seeing who’s on your website in real time. Your customer support is constantly managed, since it works just like texting from your cell phone.
The reporting is one of the strongest parts of Chat, since it not only gives you the functionality for exporting reports, but it provides beautiful graphs and imagery for viewing chat metrics with time. It is possible to track your client satisfaction to make decisions about your staff or to determine which particular clients you may be spending too much time .
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you’ll discover for live chat. By way of example, a site is supplied for reading about updates and suggestions, while the Guides page is full of advice about how best to sell online, the way to handle rude customers, how to get more live chats and more.
The FAQ page offers you an notion of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for both installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to need to finish the majority of the research yourself.
A conversation box is provided on the dashboard, so rapid interactions with the service team are potential and they also offer email support in-app and about the website for all programs. Line Live Chat
Pure Chat does not have a free trial. But you don’t need one at all, because the company offers a strong free plan that you can continue to work with for as long as you would like. The paid plans are reasonably priced too, and the monthly payments bring along a broad set of features that you don’t get with the free package.
Let us Look at what plans you can choose from:
Free — For $0 you receive support for one user, 1 site, unlimited chats per month, per one day discussion history and native cellular apps.
Starter — For $20 a month you get support for two users, two sites, unlimited chats per month, per 30 day chat history, native cellular programs, reports, visitor tracking, SMS alarms and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you receive everything out of the former plan and service for ten consumers, five sites, an unlimited chat history and also the capacity to eliminate the Chat branding.
We like the Free program for people just testing out the system, but the true operation comes into play when you choose the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 a month strategy to eliminate branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their best and up-and-coming live chat software for small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Settlement — Addressing a customer’s concern at the first point of contact is a key performance indicator. Have a look at this guide to learn more about how employing a live chat software can enhance your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a lot of free tools which may help you keep expenses down. In this report, we share with you some responses from small business owners using these tools to produce their business processes easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I request a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat includes a 30-day money back guarantee for clients that aren’t satisfied with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers utilize mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ queries from anywhere.
Popular Software Connections
When choosing a live chat software, it is important that the software integrates with other applications your business is currently using. Here is a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce shop could benefit from such an easy-to-use chat box tool such as Pure Chat. It is all dependent on the pricing plan you choose. The Free Plan is great for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, although the Development Strategy becomes up there for businesses with big aid teams. Line Live Chat