Introduction Link Chat Outlook
Provide Support is a Live Chat Service that may be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the tool, and using live chat which can be found on your site is a process which can be completed in a couple of minutes. As a personal favorite of the team at Flytonic, we’re happy to review and break down the diverse elements of Live Chat by ProvideSupport.com. Link Chat Outlook
The Live chat program itself is much more involved than your normal client. You’ll be able to see each of those visitors which are on your site at any particular time, as well as their own IP address, their referral source, their regional time, operating system and a whole lot more. While some of the info will be much more valuable than the remainder, it is going to help keep you (or your designated chat operators) as informed on your customers as possible if they are in need of any help. They provide 10 days free trial, no credit card needed.
Once you install an account, You are attracted to a site that seems a little old fashioned. It seems like it is packed with advertisements, but it’s just a site version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you ought to take, such as customizing your chat messenger window, add chat buttons for your emails, produce a set of predefined answers and many more.
Provide Support Advantages
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s logo. You can also put in your operator’s picture so the chat appears more private. The live chat button on the website can be chosen from an present gallery, or you may upload your own picture. The chat messenger can be customized with color schemes and styles that match your website’s main theme.
If you want to match your Website’s style, you can personalize the chat messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real-time visitor Feature permits you to look at your customer’s IP address, host name, referrer address, pages visited etc.. It is also possible to see a world map and a spot from which a user writes to you.
Transfer chats between customer service reps
Provide Support provides She capability to transfer ongoing discussions involving agents. The other representative can follow-up the case and answer within minutes. It’s helpful when an agent does not have the knowledge to solve the case. Due to transferring talks there’s no delay, which increases customer satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
It also has a proposal list. If you are on the fly you describe something incorrectly at a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Link Chat Outlook
Provide Support Cons
I’m not an avid fan of The appearance of Provide Support port. I overlook that the personalization when it comes to the whole site. The image on the main page is a Stock picture which gives you the impression that everything there doesn’t have any personality as well. The video tutorial I saw felt automated, like it was not the actual person talking.
I like brands with personalities. While the dearth of personality might not have any effect on customer support on your website, it certainly discourages individuals like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat bundles for businesses of any size.”
They allow four types of Payments, each month every two weeks, every six months and annually. Paying annually is the ideal alternative or each the plans. They provide 3 plans — small company with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can take a look at the PDF document where they given prices per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can provide personalized support. A geographical presentation of real-time visitor information provides you an insight into what clients are looking for. You have tons of customization options that you may use in your conversation.
If you are not bothered by A little old look of the application, you might discover there what you want to provide customer support to your clients.
Free Trial Option
Live Chat From Provide Support could be attempted without any price for 30 days. All attributes (outside of further operators) can be accessed with this absolutely free time trial interval. Provide Support will not continually harass you in the event that you don’t take advantage of their offer, possibly, and charging going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with this”no hassle” kind of billing and support that is provided. Not one of the writers at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our users. If you are on the fence about whether or not to implement a live chat option on your site, our best suggestion would be to provide this program a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from that point. Link Chat Outlook