Introduction Linkedin Customer Service Live Chat
Provide Support is a Live Chat Service that can be implemented on sites and operated as a third party customer. There are lots of customizable aspects of the tool, and having live chat available on your own site is a process that may be finished in a matter of minutes. As a personal favorite of the staff at Flytonic, we’re pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Linkedin Customer Service Live Chat
The Live chat program itself is much more involved than your normal client. You will be able to observe every one of those visitors which are on your website at any particular time, in addition to their own IP address, their referral source, their local time, working system and much more. While some of the information will be a whole lot more valuable than the remainder, it will help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
After you install an account, You’re brought to a website that looks somewhat old fashioned. It looks like it is full of advertisements, except it’s just a site edition of ProvideSupport. If you wont let this disturb you too much, you can read the upcoming steps which you ought to take, such as customizing your conversation messenger window, add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Customize your operator’s console with your own greeting message along with company’s emblem. You can also add your operator’s image so the chat looks more private. The live chat button on the site can be chosen from an existing gallery, or you can upload your own image. The chat messenger could be customized with color schemes and styles that match your site’s most important theme.
If you want to match your Site’s style, you can personalize the conversation messenger with offered fashions and colour schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your visitor’s IP address, host name, referrer address, pages visited etc.. You can also see a world map and a spot where a person writes to you.
Transfer chats between agents
Provide Support provides She ability to transfer ongoing chats involving agents. The other agent can follow-up the case and reply within seconds. It is helpful when an agent does not have the knowledge to address the instance. Due to transferring chats there is no delay, which increases client satisfaction.
Spell checker with some Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and several others is built into the Operator Console. It automatically checks your spelling as you’re typing your message in the Live Chat Operator Console and emphasize words that might be spelled incorrectly.
Additionally, it has a suggestion list. If you are on the fly you spell something incorrectly in a live chat session, this spell checker will provide you a drop down box with a list of possible spellings and you can pick the best word. Linkedin Customer Service Live Chat
Provide Support Cons
I am not an avid fan of The look of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the main page is a Stock image which provides you the impression that everything there doesn’t have any personality too. The video tutorial I saw felt automatic, like it wasn’t the actual person talking.
I like brands with personalities. While the lack of character here might not have any impact on customer support on your website, it definitely discourages people like me by using this program.
Provide support provides 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration with Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They allow four types of Payments, every month every 2 weeks, every six months and yearly. Paying annually is your best alternative or all the plans. They offer 3 plans — small business with 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, you can check out the PDF file in which they specified prices per operator profile. It looks like this:
The conclusion for Provide Support
With ProvideSupport you Can provide personalized support. A geographical demonstration of real time visitor information provides you an insight in what customers are searching for. You have tons of customization options that you may use in your chat.
If you are not bothered by A tiny old look of the application, you may discover there what you want to provide customer service to your clients.
Free Trial Opportunity
Live Chat From Provide Support could be tried without any price for 30 days. All features (out of additional operators) could be accessed with this free time trial interval. Provide Support won’t always harass you in the event that you do not take advantage of the offer, either, and billing going forward is very straightforward.
In our View, one of our favourite things about this service is how smooth and easy it’s to use together with the”no hassle” form of charging and support that is provided. None of the authors at Flytonic have personally run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our customers. If you are on the fence about whether or not to employ a live chat solution on your site, our best suggestion would be to give this program a download, try it out for 30 days, and choose in the end of the free period if you’d like to keep from there. Linkedin Customer Service Live Chat