Summary Listing Site Template
Let Us Begin with JivoChat’s home page. As a major fan of green and all that’s connected to character, a leaf above their emblem and green backdrop immediately made me feel calm. Well played, JivoChat! Listing Site Template
Their main slogan is: “Turn your site visitors into paying clients with JivoChat.”
It is a free tool to help You monitor and speak with clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat tool, all I must do is to click on the sign button.
I had been asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective customers like best: discounts!
What I enjoyed about the Signing up process is that I could see just how many steps are nonetheless left. Here’s a quick preview of the previous step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it is very neat. There’s the Inbox part, accessible from the app’s sidebar — there land all the incoming requests from the customers. Then, we have a section Chats, where you are able to view your existing discussions. It looks like this:
When conversing with your Clients you can quickly check their data this handy little feature is placed on the right and it is useful when targeting your clients’ needs. What’s more, below we’ve website visitors department, telling us about all the people on our website.
Speaking of traffic on Your website — the”invitation to chat” feature is available only in the Professional Version. It supplies you with a wide range of alternatives for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user authors to you until he or she sends it. It makes responding to your customers’ queries much faster.
Additionally, when a Visitors compose a message, an agent get the little pop up on the right underside, asking if they wish to chat, quick reply or dismiss (that, of course, you shouldn’t do! ) .
JivoChat provides two Pricing plans. The basic model costs nothing. It’s forever free and it comprises up to 5 agents. It offers customizable chat in 20 languages, different programs (including desktop and mobile) and 24”7client support.
The other plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Take a look at the screenshot below:
JivoChat comes at a fair Price. I guess, the one thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and another one might not be enough if you’re working with partnerships businesses. However, as always, it all depends on what you require. Listing Site Template
A nice addition that they Provide is that which they call a Callback attribute. What it does is that people could leave you their number and you’ll be able to call them back at your earliest convenience. On their site they are stating:”Chat is convenient for accompanying customers on the website, and instant callbacks are ideal for actively completing transactions.”
It also works when nobody Is available on discussion. You can easily get back in contact with your potential leads later.
JivoChats is integrated Using Facebook Messenger, so the customer can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to answer. All messages from social networks appear right in the JivoChat desktop and/or cellular app.
Another of their Additions is the Mobile SDK, which lets you add live chat service to your Android and iOS native apps. If your clients are spending a lot of time browsing through your shop on cellular, they will surely find it very convenient.
In case that is not enough, They are throwing an API for developers, which is the entire documentation developers can use if they want to incorporate JivoChat with their own app or CRM solution.
JivoChat do not have a great deal Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They provide basic Integrations for both small and medium companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they have Incorporated with Shopify, which is a fantastic news for all e-commerce companies. It merely proves JivoChat keeps growing and, more importantly, their growth is ordered by their clients’ demand.
JivoChat works across all Major devices: Windows, Mac, Android, iPhone and Internet browsers. It’s translated into 20 languages and also to keep their clients even more fulfilled, they also offer reports which track the level of your customer services.
Concerning the design, The whole website looks very nice and that I may also say that UX doesn’t lack in that department. There is one thing which confused me when I had been on the main website, I clicked on the chat window three days, before I realized that I need to click exactly on”Chat with us. We are online!” prompt. That could have been done simpler. The great news is that whenever I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking solution that does its own job. For companies who are searching for a standard live chat solution, it actually does come for a reasonable price.
But do not take (just ) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it is going to be just perfect For you? I believe that they are really good in what they offer, and I think They will be scaling and supplying different programs using a larger range of attributes To satisfy their future clients. Listing Site Template