Introduction Liv Cat
Giving your software the title of a whole Category of applications is rather a bold move. Their name”LiveChat” clearly sends a message out:”we want to shape the market.” We are going to figure out whether that is true. Liv Cat
It’s worth noting that unlike other providers within this area, LiveChat bills you per concurrent user. That means one chair can be used by numerous agents, which can be particularly advantageous if your team works in shifts.
There are five different pricing tiers to choose from: the affordable package”Starter” is priced at $16 a month. Should you want more than only four topics and a complete discussion history, you ought to take a look at the”Team” ($33) program. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a job scheduler module” Enterprise” gives you a dedicated account manager at a price of $149 per month.
We know that when you make a decision to Purchase Live Chat Software it’s important not just to see how pros evaluate it in their reviews, but also to discover if the actual people and companies that purchase it are actually happy with the product. That’s why we’ve established our behavior-based Client Satisfaction Algorithm” that collects customer reviews, comments and LiveChat reviews across a broad range of social media websites. The information is then presented in an easy to digest form revealing how many individuals had negative and positive experience with LiveChat. With that information at hand you ought to be equipped to make an educated buying decision that you won’t regret.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools that you can use for your internet sales and promotion, web analytics, and live customer care or support requirements. The platform enables you and your team to converse with clients and possible customers directly on your websites and in real time.
There are 3 Major elements of LiveChat — a Web-based chat window, web-based control panel, and operator application. The operator application has cross platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat offers a Wide Selection of attributes and Capabilities, and probably the greatest tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but also ticketing, customer participation, third party integration, document sharing, work scheduling, advanced reporting, multiple branding, information protection, geo-tagging, co-browsing, conversation polls, and much more.
Additionally, it provides real-time Site traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Aside from English, It’s also available in several major languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has increased to Become among the very outstanding enterprise chat solutions relied upon by major international brands like Tesla, Ikea, PayPal, and McDonalds, amongst others. It functions and integrates with heaps of different applications and platforms, extending the software’s functionality to add ecommerce, sales, CRM, email marketing, content management, bookkeeping, and analytics, to name a few.
Summary of LiveChat Benefits
Real-time traffic Monitoring
Using LiveChat, you can also easily monitor your traffic in real time. You can check whether they are utilizing shopping cart, or abandoning an arrangement –and encourage them to talk in case they do. Your helpdesk team representative can talk to more people in less time compared using a telephone representative. The software can quickly create reports for every one of your helpdesk team agent, analyzing their amount of chats, time spent with a customer, or chat invitations. You get to measure the speed of your group’s answers and assess how to improve the service. Liv Cat
Integrated ticketing system
While other comparable systems offer only basic live Chat with a few extras, Live Chat provides full help desk performance with its own ticketing platform built into the platform. For this , you acquire a significant advantage over your competitors, letting you quickly resolve customer problems. It’s the heavy lifting, which email and phone cannot handle, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from chat and emails, tag tickets, and undertake automated follow-ups.
LiveChat offers a wide range of negotiation and ticket Reports which can be used to spot areas that can be improved and optimized. It is possible to measure chat length, first response times, and traffic traffic. These reports, along with staffing forecast, can help you adjust the number of brokers to cover all chats. Clients may also see the number of chats, attained goals, and client satisfaction levels. With complete visibility over your chat history and performance metrics enable you to fine tune your workflows and operation to be more responsive to your customer’s needs.
With LiveChat, you get a Complete package of Customization options such as two chat window kinds (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window emblem, and customizable chat buttons. Additionally, it has its own custom CSS editor that gives you greater flexibility and control such as readily altering any portion of the chat window, both in terms of looks as well as behaviour. You can also add your personal social media buttons so that your customers can reach your fan page straight from chat, and even customize agent profiles not only with names and titles but also with real photos to find the best results. Further, you have to use engagement graphics — eye-popping graphics and custom greetings and buttons — to allow an even more compelling experience for clients.
Constructed for ecommerce and Customer care
Efficiency is the name of the game for LiveChat. As Such, it’s an perfect online chat program tool for e-commerce revenue and service providing you not just an efficient and dependable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code onto your own websites and you are good to go, permitting a real-time tool to participate and interact with your customers or customers, and measuring the results of those engagement. With support for over 30 languages, compatibility with most browsers, and having native iOS and Android apps, you get anyplace, anytime global access and operation for your internet business. Liv Cat
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin when he gets a chat from Jane. He sees at the background she was asking for a return policy. As he expects — she wants to return her shoes. As it is Simon who copes with returns, Dave transfers Jane to Simon. Dave also tags the conversation as”return”.
Characteristics: discussion history, transfer, tags
Problem: Customers left in their to wonder
Because of LiveChat Software, customer service representative, Dave, checks clients’ activity on the website. He notices that John Parker spends some time on a particular product page and decides to approach him to offer you some help. It turns out that John was unsure whether shoes were watertight or not. Dave informs John that these shoes are indeed waterproof, therefore John decides to make a buy. John leaves a favorable comments about company’s customer service.
Features: traffic Tracking, post-chat survey, personal greetings
Problem: Slow response
Jane wants to Buy New sneakers but she want to understand what is store’s return policy. She needs an answer to her question as soon as possible but she doesn’t like making calls. Luckily, she can begin a conversation with a live conversation representative. Jane types in her question oblivious that Dave can see what she’s writing. As her query is quite a common one, Dave enters a previously saved material, therefore that he doesn’t have to write it on. Jane sends her message and within a second she gets a link to the return coverage along with a full explanation of steps she should take. She finishes the conversation and rates it as great.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the following SMB and enterprise pricing packages for users to choose from. A 30-day free trial is also available. Give the specifics that a look, and select the best strategy for your company.
Starter Plan: $16 per seat/month billed annually (or $19 Billed monthly) Ideal for small office/home office
Team Plan: $33 a seat/month charged yearly (roughly $39 billed yearly ) Ideal for full-time support team
Business Plan: $50 per seat/month billed yearly (or $59 billed yearly ) Ideal for customer support department
Enterprise Plan: $149 Per seat/month billed only per year Ideal for Fortune 500 companies
LiveChat is one of the products we thoroughly enjoyed reviewing. It just works extremely well and is fun to use. We’re also surprised that compared to ClickDesk, which we had on our site earlier, the amount of chat requests skyrocketed. Though we used the exact same setup (automatic trigger after 3 minutes).
A quality that sets them apart from their competition is the new ticketing system. Offline messages go directly into this station and can be managed more easily by your team with different statuses (open, pending, solved).
It’s not the cheapest live chat applications but surely among the very best. Their service is top notch and, at the risk of repeating myself: the user-experience with their applications is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would need to look no more. Liv Cat