Intro Live 2 Support
Giving your software the title of an entire Category of applications is quite a daring move. Their title”LiveChat” certainly sends out a message:”we would like to shape the marketplace ” We’ll figure out whether that is true. Live 2 Support
It is worth noting that unlike other providers within this area, LiveChat bills you a concurrent user. That means one chair may be used by numerous agents, which can be particularly advantageous if your staff works in shifts.
There are five different pricing tiers to choose from: their most affordable package”Starter” is priced at $16 a month. Should you need more than only four themes and a full discussion history, you ought to take a look at the”Team” ($33) plan. The”Business” ($50) grade is designed for larger teams and provides a staffing forecast in Addition to a work scheduler module.” Enterprise” provides you with a dedicated account manager at a price of $149 per month.
We know that when you make a decision to buy Live Chat Software it is important not just to see how pros assess it in their reviews, but also to discover if the actual people and companies which purchase it are actually satisfied with the product. That is why we’ve created our behavior-based Client Satisfaction Algorithm” that collects customer testimonials, comments and LiveChat reviews across a wide range of social networking sites. The information is then presented in an easy to digest form showing how many people had negative and positive encounter with LiveChat. With that information at hand you should be armed to make an educated buying decision you won’t repent.
What is LiveChat?
LiveChat is a chat and help desk application Meant for your service and support teams. It comes with tools which you can use for your online sales and promotion, web analytics, and live customer care or service requirements. The platform enables you and your staff to converse with customers and possible customers directly on your sites and in real time.
There are 3 main elements of LiveChat — a Online chat window, online control panel, and operator program. The operator program has cross-platform capacities that allow logging in and chatting with visitors via desktop and mobile devices.
LiveChat Delivers a wide range of attributes and Abilities, and probably the most tools among the live chat options that we have reviewed. You get value for your money with functions and tools that include not just chat but additionally ticketing, customer engagement, third party integration, document sharing, job scheduling, advanced reporting, multiple branding, data protection, geo-tagging, co-browsing, conversation polls, and more.
Additionally, it provides real-time website traffic Monitoring, dashboards and data, efficiency evaluation, and custom/standard or reports that are interactive. Besides English, It’s also available in several Significant languages such as Dutch, French, German, Italian, Polish, Portuguese, Spanish, Russian, Chinese, and Thai.
For over a decade now, LiveChat has grown to Become among the very outstanding enterprise chat solutions relied upon by leading global brands such as Tesla, Ikea, PayPal, and McDonalds, amongst others. It works and integrates with dozens of other platforms and applications, extending the program’s functionality to include ecommerce, sales, CRM, email marketing, content management, accounting, and analytics, to mention some.
Overview of LiveChat Benefits
Real-time traffic Tracking
With LiveChat, you can also easily monitor your visitors in real time. You can check whether they are using shopping cart, or even abandoning an order–and encourage them to talk if they do. Your helpdesk team representative can speak to more people in less time when compared using a phone agent. The software can quickly create reports for every one of your helpdesk team representative, analyzing their number of chats, time spent with a client, or chat invitations. You get to assess the rate of your group’s responses and assess how to improve your ceremony. Live 2 Support
Integrated ticketing system
While other similar systems provide only basic live Chat with a couple extras, Live Chat provides full help desk performance with its ticketing platform built into the platform. For this , you gain a substantial advantage over the competition, letting you quickly resolve customer problems. It does the heavy lifting, which email and telephone can’t manage, and allows you to get rid of long queues while engaging customers with your fast answers. Its ticket management capability allows to source tickets from discussion and emails, tag tickets, and undertake automated follow-ups.
LiveChat Delivers a Wide Selection of negotiation and ticket Reports that can be used to spot areas which can be improved and optimized. It is possible to measure chat duration, first reaction times, and traffic traffic. These reports, along with staffing prediction, can help you correct the amount of agents to cover all chats. Customers may also find the amount of chats, attained goals, and customer satisfaction levels. Having complete visibility over your conversation history and performance metrics enable you to fine tune your workflows and operation to be even more responsive to your customer’s needs.
With LiveChat, you get a full suite of Customization options including two chat window types (pop-up or embedded), six pre-made themes for minimized or maximized chat window, custom chat window logo, and customizable chat buttons. Additionally, it has its own custom CSS editor which provides you even greater flexibility and management such as easily altering any portion of the chat window, both regarding looks in addition to behaviour. You could also add your own social networking buttons so your customers can reach your lover page directly from chat, and also customize agent profiles not only with titles and names but also with actual photos to find the best outcomes. Further, you get to use engagement graphics — eye-catching visuals and custom greetings and buttons — to allow an even more compelling experience for customers.
Constructed for e commerce and Customer care
Efficiency is the name of this game for LiveChat. As Such, it’s an ideal online chat software tool for e-commerce revenue and service that provides not just an efficient and dependable communications platform with your clients, but also goals and sales tracker. Embedding a couple lines of code on your own websites and you are good to go, permitting a real-time instrument to participate and interact with your visitors or customers, and measuring the outcomes of those participation. With support for more than 30 languages, compatibility with most browsers, and having native iOS and Android programs, you get anyplace, anytime global access and functionality for your internet business. Live 2 Support
Problem: Dealing with multiple chats
Dave talks with Samantha And Kevin if he receives a conversation from Jane. He sees in the history that she had been asking for a return policy. As he anticipates — she would like to return her sneakers. As it is Simon who deals with yields, Dave transports Jane into Simon. Dave also tags the chat because”return”.
Features: chat background, transfer, tags
Problem: Customers left on their own to wonder
Thanks to LiveChat Software, customer support representative, Dave, checks clients’ action on the website. He finds John Parker spends some time on a specific product page also decides to approach him to offer some help. It turns out that John was unsure whether shoes were waterproof or not. Dave informs John that these shoes are watertight, therefore John decides to make a buy. John leaves a favorable feedback about business’s customer service.
Characteristics: traffic Tracking, post-chat survey, private greetings
Problem: Slow response
Jane wants to Buy New sneakers but she would like to understand what’s shop’s return policy. She needs an answer to her question as soon as possible but she doesn’t like making calls. Luckily, she can start a chat with a live chat representative. Jane types inside her question oblivious that Dave can see what she is writing. As her query is rather a common person, Dave enters a previously saved material, so he doesn’t have to write it over. Jane sends her message and within a second she gets a URL to the return policy along with a complete explanation of steps she needs to take. She completes the chat and rates it as good.
Characteristics: live chat, Message sneak-peek, canned answers, representative rating
LiveChat provides the subsequent SMB and business pricing bundles for users to pick from. A 30-day free trial is also available. Give the details that a look, and select the best strategy for your business.
Starter Plan: $16 per seat/month billed yearly (or $19 Billed monthly) Ideal for little office/home office
Team Plan: $33 a seat/month charged yearly (or $39 billed yearly ) Ideal for fulltime assistance team
Company Plan: $50 per seat/month billed yearly (or $59 billed monthly) Ideal for client service section
Enterprise Plan: $149 Per seat/month billed only annually Ideal for Fortune 500 companies
LiveChat is one of the goods we thoroughly enjoyed reviewing. It just works really well and is enjoyable to use. We’re surprised that in comparison to ClickDesk, which we had on our site earlier, the number of discussion requests skyrocketed. Even though we used the exact same setup (automatic activate after 3 minutes).
A feature that sets them apart from their competition is your brand new ticketing system. Offline messages go directly into this channel and can be managed more easily by your group with various statuses (open, pending, solved).
It’s not the cheapest live chat applications but certainly one of the best. Their service is top notch and, at the risk of repeating myself: the user-experience by using their software is simply fantastic. If Apple were thinking of acquiring a live chat software, I believe that they would have to look no further. Live 2 Support