Intro Live 2 Support
Provide Support is a Live Chat Service that may be implemented on websites and operated remotely as a third party customer. There are many customizable aspects of the tool, and using live chat which can be found on your site is a process that may be completed in a matter of minutes. As a personal favorite of the team at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live 2 Support
The Live chat program is a great deal more involved than your normal client. You’ll have the ability to see every one of the visitors that are on your website at any given time, as well as their own IP address, their own referral source, their regional time, operating system and a whole lot more. Though some of this info will be a whole lot more valuable than the remainder, it will help keep you (or your designated chat operators) as educated on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card required.
Once you install an account, You’re brought to a website which seems a little old fashioned. It seems like it’s full of advertisements, except it is only a website edition of ProvideSupport. If you wont let this disturb you too much, you may read the upcoming steps that you ought to take, such as customizing your conversation messenger window, add chat buttons to your emails, produce a set of predefined replies and many more.
Provide Support Advantages
In Provide Support you can Personalize your operator’s console with your greeting message along with company’s logo. It is also possible to put in your operator’s image so the chat looks more private. The live chat button on the website can be chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that fit your site’s main theme.
If You Would like to match your own Website’s style, you can customize the chat messenger with offered fashions and color schemes.
Real-time visitor monitoring
The real time visitor Feature permits you to view your customer’s IP address, server name, referrer address, pages visited . You can also see a world map and a spot where a user writes to you.
Transfer chats between agents
Provide Support provides She capability to move ongoing discussions between agents. Another agent can follow the case and reply within seconds. It is useful when an agent doesn’t have the knowledge to address the case. Thanks to moving chats there is no delay, which increases customer satisfaction.
Spell checker with a few Languages like US, Canadian, Brazilian Portuguese, French, French, German, Italian, Spanish and many others is built into the Operator Console. It automatically checks your spelling while you’re typing your message from the Live Chat Operator Console and highlight words that might be spelled incorrectly.
Additionally, it has a proposal list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will give you a drop down box with a list of possible spellings and you can pick the right word. Live 2 Support
Provide Support Drawbacks
I am not a avid fan of The appearance of Provide Support interface. I overlook that the personalization when it comes to the whole site. The picture on the home page is a Stock picture which gives you the belief that everything there doesn’t have any personality too. The video tutorial I watched felt automated, like it was not the actual person talking.
I like brands with personalities. While the lack of personality here might not have any impact on customer service on your website, it definitely discourages individuals like me by using this program.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and many others. I didn’t locate the integration with Google Analytics though.
When it comes to pricing, Provide Support offers”live chat packages for companies of any size.”
They let four Kinds of Payments, each month every two months, every six months and annually. Paying annually is the ideal alternative or all of the plans. They provide 3 plans — small company using 1 operator, Corporate aims with 3 operator and Business with 10 operators. If you are interested in more operators, then you can take a look at the PDF document in which they specified costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized service. A geographical presentation of real time visitor information provides you an insight into what clients are looking for. You’ve got tons of customization options that you may use in your chat.
If you are not bothered by A little old expression of the program, you may find there what you want to provide customer service to your customers.
Free Trial Opportunity
Live Chat From Provide Support could be tried with no price for 30 days. All attributes (outside of additional operators) could be accessed with this free time trial interval. Provide Support will not always harass you if you don’t take advantage of their supply, either, and billing going forward is quite straightforward.
In our Opinion, one of our favorite things about this service is how smooth and easy it’s to use together with the”no hassle” kind of billing and service that’s provided. None of the authors at Flytonic have personally run into any issues using Live Chat from ProvideSupport.com and we could confidently recommend it to all of our customers. If you’re on the fence about whether or not to implement a live chat solution on your site, our very best suggestion is to provide this app a download, try it out for 30 days, and decide at the end of the free period whether you’d like to keep from there. Live 2 Support