Introduction Live Agent Pre Chat Api
Let Us start with JivoChat’s home page. As a major fan of green and that’s connected to nature, a foliage over their emblem and green background immediately made me feel calm. Well playedJivoChat! Live Agent Pre Chat Api
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It is a free tool to help You track and talk to clients visiting your site, Facebook, Telegram, and Viber — all of that in actual time. To begin a journey with this live chat instrument, all I must do is to click on the sign button.
I was asked about my Email, password and also a Promo code. I didn’t have any, but I presume this is what prospective clients like best: reductions!
What I enjoyed about the Signing up process is I could see just how many measures are nonetheless left. Here’s a fast preview of the last step, installing your JivoChat code.
Once I signed up, I Installed the desktop application and I have to say that it’s very neat. There is the Inbox part, accessible in the program’s sidebar — there territory all the incoming requests from the clients. Then, we’ve got a section Chats, where you are able to view your existing conversations. It looks like this:
When conversing with your Clients you can immediately check their information this convenient little attribute is placed on the correct and it’s useful when targeting your customers’ needs. What’s more, below we’ve site visitors department, informing us about all the folks on our website.
Speaking of traffic Your website — the”invitation to talk” feature is available only in the Professional Version. It supplies you with a wide range of options for pop up invitations.
I like the snippet alternative Included in the program. It allows you to see what a user writers to you before he or she sends it. It makes responding to your customers’ queries much quicker.
Additionally, when a Visitors write a message, a broker get the small pop up on the perfect underside, asking if they wish to chat, quick answer or dismiss (that, naturally, you should not do! ) .
JivoChat provides two Pricing plans. The basic version costs nothing. It’s permanently free and it includes up to 5 agents. It offers customizable conversation in 20 languages, various programs (including desktop and mobile) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers much more features. Take a look at the screenshot below:
JivoChat comes in a fair Price. I figure, the only thing that’s missing is that it is not very scalable. You’ve just two strategies: one is quite basic and the other one might be insufficient if you’re working with enterprises businesses. But, as always, it all depends on what you require. Live Agent Pre Chat Api
A nice addition that they Offer is that which they call a Callback attribute. What it does is that visitors could leave you their amount and you can call them back at your first convenience. On their website they are saying:”Chat is convenient for accompanying clients on the website, and immediate callbacks are perfect for actively completing trades”
It also works when nobody Is available online chat. You can easily get back in contact with your potential leads later.
JivoChats is incorporated Using Facebook Messenger, so the client can get your responds right to their Facebook. In regards to you as an agent, Jivo will not force you to change between the apps to answer. All messages from social networks look right in the JivoChat desktop or mobile app.
Another of their Additions is your Mobile SDK, which lets you add live chat service to your own Android and iOS native programs. If your clients are spending a great deal of time searching through your shop on mobile, they will definitely find it rather convenient.
If that is not enough, They’re throwing an API for developers, which is the whole documentation developers can use if they want to integrate JivoChat using their own app or CRM solution.
JivoChat don’t have a great deal Of integrations yet but they’ve been on the industry just for 4 years — and this thing takes time and resources.
They provide basic Integrations for both small and medium businesses. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Integrated with Shopify, which is a fantastic news for all e-commerce businesses. It merely proves JivoChat keeps evolving and, more importantly, their expansion is ordered by their customers’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also offer reports that track the level of your customer services.
In terms of the design, The whole site looks really nice and I can even say that UX doesn’t lack in that department. There’s 1 thing which confused me though: when I had been on the primary site , I clicked on the chat window three times, until I realized that I want to click just on”Chat with us. We’re online!” prompt. That could have been done smoother. The great news is that if I needed something, there was always someone online discussion!
The wrap-up of JivoChat
JivoChat is a good Looking alternative that does its own job. For businesses who’re looking for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for it! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or maybe it’ll be just perfect For you? I believe that they’re really good in what they offer, and I think They will be scaling and providing other programs with a wider range of features To meet their future clients. Live Agent Pre Chat Api