Why Select Crisp? Live Assist
In this article I’ll cover our Expertise with Crisp, why we changed, and the way you can make the right choice for your company and startup too. You may know how to compare live chats and which metrics could be significant for you too. Live Assist
How was that decision made?
Taking a Look at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we have created a Spreadsheet with multiple live chat sellers, we defined the core feature and metrics we were looking for.
What did we use before?
We’ve Used several other live chat before, which shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are significant for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics disappeared and were replaced by other metrics. We’ve obtained a leaderboard for our staff members, which we didn’t use because we are looking for quality support and not quantity as well as the pricing seems to outperform the advantage. Our decision was clear at that moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the price scaling was interesting. All live talks we attempted had this attribute, some at higher price tagsothers together with a badly implemented search feature, and so the history was not available. Together with Crisp, the unlimited history is currently available with their first paid plan, and it not only ships with a fair price tag, also their hunt works exceptionally well.
How many contacts do we need?
We attempted to answer that Question with another question”how many customers will talk with us” – and that has been incorrect – we made that mistake already once. We can’t restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were looking for (at an affordable price label ). What we found were discussions with 100 active contacts for $0/month which was quite pleasant, we scaled up that a little to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you don’t scale by use – which is huge! They think the identical way we do at Storyblokwe don’t want to restrict the consumer to the usage of this system (eg. Content entrances or entries ), we want to scale because their team scales. So at Crisp you select a program and you can scale the numbers from 10 to 10.000 contacts (or more) with the exact same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on the exact same site for more than 30 seconds”. Those causes are a good way to help your audience with queries they could have. We use it on our pricing page because from time to time there are open questions regarding our pricing, maybe something isn’t covered in the FAQ section. This part is available in most options we analyzed and mainly available in the very first paid program.
Possibility to send campaign emails
From Time to Time we send emails Utilizing our live chat. We think it’s a fantastic way to retarget our viewers because we ought to be able to send relevant content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we like to send certain mails to particular target groups and : we really like the implementation in the Crisp customer. It is simple and fulfilled our needs at a sensible price tag.
Number of agents
The agent chairs is kinda Interesting, it is something that you can control. You could choose one account for the entire group (which is cheap with the majority of options ), or you might go for one seat for every team member. Since we like to have this personal approach to our clients the notion of using one accounts for the entire team was dropped immediately. We have started to compare the very first paid program contrary to most of the high tier programs to see the way the cost scales . The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw that their greatest package has unlimited agents seats included. Additionally, their free strategy permitted 2 representatives, which was great for analyzing. Live Assist
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations to the main stations. We do not really use integrations that much, but the one we use the most is with Slack. Slack is the principal communication tool in our company, we utilize it on a daily basis and included the majority of our resources already – so we concentrated on how they work and function with Slack. We analyzed some of them and many are actually working quite well. We found one that has huge delays when messaging from and to Slack that was a no-go for all of us. We reported that difficulty to them, but we do not know whether they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire setup was done in a few minutes.
What is Crisp?
“Crisp is the simplest way To speak with your clients. From sales to customer service, Crisp is made to keep your workflow simple. From live chat to email, Crisp provides one channel to answer to your users employing a very simple team inbox where you can manage all your user queries.”
From our experience, Crisp really Ships with all the attention on such chat experience for your customers. Which is exactly what we were looking for since we evaluated other alternatives.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade programs and attribute with the maximum tier plans, some are economical at the beginning and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of the pricey”ending” and those attribute we did not need but would need to cover. We’re glad to state that we believe we got the very best match for us, maybe it will fit as well for you. We saw the listing of 8 aspects above is all you need to find your best match.
We made contact with unbelievable Fantastic people (thank You!) And companies all over the world. We might have had the same experience with other live chats as well, but the price combined with the feature set Crisp does provide, we would and already do recommend it to all of clients who are searching for a live chat themselves. We’ve updated to the Crisp endless plan some time ago, and are glad that we made that decision. If you have a question or wish to inform us about your experience using Crisp and other live discussions, feel free to drop us a comment below or send us a tweet or talk to us using Crisp! Live Assist