Intro Live Assist
There is no motive live chat should not be easy. Live Assist
It is all about connecting with your clients and giving them the very best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat software that aids small businesses provide instant answers and convert more leads.
You are not likely to find anything mad with this tool, but that’s the glory of it. The pricing is simple. The features are easy, and the total interface makes it rather simple to communicate with customers who want answers fast.
So let’s take a deeper look to the live chat system to understand who it is ideal for and which of the attributes are impressive.
Pure Chat is a live chat program which lets users communicate with their customers directly on their site. Its features include unlimited agents, unlimited chats, full chat background, widget personalization, and much more. We compiled Pure Chat user testimonials from around the net and decided that it’s generally favorable evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the program is simple to setup and navigate due to its user-friendly interface. They also like the way the tab switches into a email form when each of the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review said that the app can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, particularly on mobile.
Most Helpful Positive User Review
A user who left a positive overview of Chat on G2 Crowd said they have been in a position to persuade customers to commit to a buy within moments of communication via the program. He also likes the way the tool supplies them with a means to answer clients’ questions quickly and promote their products without the use of phone calls.
Most Useful Unfavorable User Review
An individual who left a negative overview of Pure Chat on Capterra whined about getting timed out without notifications. He clarified that making it difficult to keep agents who’ve retail responsibilities on discussion during high traffic hours causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they have been logged off.
Starting conversations at the ideal time depends on how well you can track your traffic. By way of instance, if you’re sitting on the Chat backend you’ve got the ability to view which users are browsing your site in real time. So if someone is considering a pair of shoes you sell on your site, you understand precisely what to start speaking about, and you even have the tools for creating canned answers for certain parts of your site. Live Assist
The obvious beginning to this review is the actual chat interface. Does this feel usable for both beginners and advanced users?
It all begins by revealing a chat box to the new visitor. If they have been to your site before, the agent about the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats arrive in real time ), but it also lets you view previous transcripts and which reps have spoken to a client in the past.”
Notifications are sent to you when a chat comes in, and you’ll be able to schedule when you are available for chatting to ensure customers know when you are online.
Implementing a chat box on your website only takes a quick copy and paste of some code or using their Shopify, Weebly and WordPress plugins. After that you have the capability to customize what the conversation box appears like prior to, during and after the conversation. Feel free to change around colors, set triggers for as soon as the chat box pops open and configure the types that you want individuals to fill out before speaking to you.
You’ve got the chance to decide on the default stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who’d like to manage live chats while on the go. For instance, if you have to leave the workplace but still want to provide the best support on the market, you won’t need to fret about it with a mobile program.
Pretty much all of the features you would find on the regular dashboard are all taken over to the mobile apps. You have settings for actually executing the chats, together with setting your availability, handling transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real-time. Your customer support is constantly handled, as it functions just like texting from your cell phone.
The reporting is one of the strongest sections of Pure Chat, because it not only gives you the performance for exporting reports, but it supplies amazing graphs and imagery for viewing chat metrics over time. It is possible to track your customer satisfaction to make decisions about your staff or to figure out which particular clients you may be spending too much time on.
Pure Chat Support
The Pure Chat support outlets are far more impressive than a number of the other options you will find for live chat. For example, a blog is supplied for studying about updates and tips, while the Guides page is filled with information about the best way to sell online, the way to manage rude clients, how to obtain more live chats and more.
The FAQ page offers you a good notion about what other people are talking about with PureChat, while the principal Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you’ll have to complete the majority of the research yourself.
A chat box is provided on the dashboard, so quick interactions together with the service team are potential and they also provide email service in-app and about the web site for all plans. Live Assist
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider delivers a solid free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly payments bring along a broad set of characteristics you don’t get with the free bundle.
Let’s Look at what programs you can Pick from:
Free — For $0 you receive support for a single user, 1 website, boundless chats per month, per 1 day discussion history and native mobile apps.
Starter — For $20 per month you get support for two consumers, two sites, unlimited chats per month, per 30 day chat history, native cellular apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the previous plan and support for five customers, three websites and 90 days of discussion history.
Growing — For $100 per month you get everything from the former plan and support for ten consumers, five websites, an unlimited chat history and also the ability to remove the Chat branding.
We like the Free plan for individuals simply testing out the system, but the genuine functionality comes into play once you opt for the Starter Plan. The only gripe I have is that you need to get all the way up into the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of the top and up-and-coming live chat software to small businesses and reviewed their attributes and pricing. Read this article to know our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Resolution — Addressing a client’s concern at the first point of contact is a key performance indicator. Have a look at this article to find out more about how employing a live chat program can improve your customer support and grow your customer base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a great deal of free tools that may help you keep expenses down. In this article, we discuss with you some answers from small business owners using these tools to make their business procedures easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who are not pleased with their services. Read these directions to learn the cancelation terms along with other specifics.
Can agents utilize mobile devices to respond to customers?
Yes. Pure Chat offers programs for both iOS and Android allowing agents to react to customers’ queries from anywhere.
When choosing a live chat software, it is important that the software integrates with other software your business is currently using. Here’s a list of a few of Pure Chat’s favorite integrations:
Who Should Be Using PureChat?
Anyone with an ecommerce shop may benefit from such an easy-to-use conversation box tool like Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for testing and tiny operations with just a few goods and a single rep. The Starter Plan is probably the most common, while the Growth Plan gets up there for companies with large aid groups. Live Assist