Why Select Crisp? Live Assist Software
In this article I’ll cover our Expertise with Crisp, the reason we switched, and the way you can make the perfect choice for your business and startup as well. You may understand how to compare live talks and that metrics could be important for you also. Live Assist Software
How was that selection made?
Looking at the market leaders With live chat feature out there, we also found Crisp via Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we identified that the core attribute and metrics we were looking for.
What did we use before?
We have Used several other live chat earlier, which somehow shifted their attention from a live chat to a”all in one company suite”. Their live chat still functions, but metrics that are important for us were eliminated. We’ve used those metrics for our monthly reports, and client overviews, growth rates and much more. After we were in for four months those metrics vanished and were replaced with other metrics. We have got a leaderboard for our staff members, which we did not use because we are searching for quality support rather than quantity and the pricing appears to outperform the advantage. So our decision was apparent at the moment: we needed to proceed.
We found 14 times background, 30 days History and history (for greater plans that this is common), here the cost scaling was intriguing. All live chats we tried had that attribute, some at higher price tags, others combined with a poorly executed search feature, therefore the background was not available. With Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works exceptionally well.
How many connections do we want?
We attempted to answer that Question with another question”how many customers will chat with us” – and that was wrong – we made that mistake already once. We can’t restrict on the connections we make because we really wish to earn contact with them all. Unlimited contacts was exactly what we were looking for (in an affordable price tag). What we found were discussions with 100 active contacts for $0/month that was quite pleasant, we climbed that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of cost scaling for most of the solutions. As we did the same contact metric test for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They think the same way we do at Storyblok, we don’t wish to restrict the consumer to the usage of the machine (eg. Content entries or entries ), we want to scale as their team scales. So at Crisp you choose a plan and you can scale the numbers from 10 to 10.000 contacts (or much more ) with exactly the exact same price tag.
Trigger events / messages
Automated triggers are used to Send a particular message on predefined events, eg. “a visitor is on precisely the same site for over 30 seconds”. Those causes are a good method to help your viewers with queries they may have. We use it on our pricing page since from time to time there are open questions about our pricing, possibly something isn’t covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the first paid plan.
Possibility to send campaign emails
From time to time we send mails Using our live chat. We think it’s a fantastic way to retarget our viewers because we ought to have the ability to send pertinent content according to some metrics those live chats provide. In all honesty, we’re not sending many emails, because we hate spam on the side. Therefore we like to send specific mails to specific target groups and : we really like the implementation in the Crisp customer. It’s straightforward and fulfilled our needs at a sensible price tag.
Number of brokers
The agent chairs is rather Interesting, it’s something you can control. You could choose 1 accounts for the entire team (which can be cheap with most solutions), or you could go for one seat for every team member. Since we want to get that personal approach to our clients the notion of using one accounts for the entire group was dropped immediately. We’ve started to compare the first paid plan contrary to most of the high tier plans to observe the way the price scales . The greatest costs we discovered were about ~$155/m per chair where the range was somewhere from $15/m to that. We had a peek at Crisp again and saw their greatest bundle has unlimited agents seats included. Also, their free plan permitted 2 representatives, which was excellent for analyzing. Live Assist Software
Everybody loves integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations into the main channels. We don’t actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our company, we use it on a daily basis and included most of our resources already – so we focused on how they operate and perform together with Slack. We analyzed some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that issue to them, but we don’t know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was done in a few minutes.
“Crisp is the simplest way To communicate with your clients. From sales to client service, Crisp is designed to maintain your workflow simple. From live chat to email, Crisp provides a single channel to answer to your users using a simple team inbox where you can handle all of your user inquiries.”
From our experience, Crisp actually Ships with the attention on such chat experience for your clients. Which is exactly what we were searching for as we evaluated other alternatives.
This one is tricky. If you read The last few things you saw that we compared the lower grade plans and attribute with the maximum tier programs, some are cheap at the start and be costly as you use them. After using Crisp for six months now, and switched from a competition because of that expensive”ending” and those feature we didn’t need but would need to pay for. We’re pleased to state that we believe we got the best fit for us, perhaps it will fit as nicely for you. We saw that the list of 8 aspects above is all you want to locate your best match.
We made contact with incredible Fantastic people (thank You!) And companies all around the globe. We might have had the exact same experience with other live discussions as well, but the price tag combined with the feature set Crisp does offer, we would and do recommend it to all clients who are searching for a live discussion themselves. We’ve updated to the Crisp endless plan a while ago, and are thankful that we made that choice. In case you have a query or want to tell us about your experience using Crisp along with other live chats, don’t hesitate to drop us a comment below or send a tweet or talk to us using Crisp! Live Assist Software