Intro Live Assist Software
There is no motive live chat should not be simple. Live Assist Software
It’s all about connecting with your clients and giving them the very best solution in a reasonable amount of time.
That said, many live chat extensions for online shops give you a far too intimidating interface using tools which are overkill for such a basic support moderate.
Pure Chat has another approach.
Pure Chat is a live chat software that aids small companies deliver instant answers and convert more prospects.
You are not going to find anything crazy with this tool, but that is the glory of this. The pricing is straightforward. The features are easy, and the total interface makes it quite simple to communicate with clients who need answers quickly.
So let us take a deeper look to the live chat platform to know who it is best for and all of those features are impressive.
Pure Chat is a live chat program that allows users to communicate with their customers directly on their site. Its attributes include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally positive evaluations. We also shared its accessible pricing choices.
Summary of User Reviews
What PureChat does nicely:
Users that gave Pure Chat a favorable review said that the app is simple to set up and navigate due to its user friendly interface. They also enjoy the way the tab switches to an email form when all the operators are all offline.
What Pure Chat Doesn’t do well:
Users who gave Pure Chat a negative review said that the app can be slow at times, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Useful Positive User Review
An individual who left a favorable review of Chat on G2 Crowd said that they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the program. He also likes the way the tool provides them with a way to answer customers’ questions quickly and promote their products without the usage of mobile calls.
Most Helpful Negative User Review
An individual who left a negative review of Pure Chat on Capterra whined about becoming timed out without notifications. He explained that making it difficult to maintain agents who’ve retail duties on chat during high traffic hours causing them to lose potential business. He also suggested adding an onscreen prompt which reminds them when they’ve been logged off.
Starting chats at the ideal time is dependent upon how well you can track your visitors. By way of example, if you’re sitting on the Pure Chat backend you’ve got the ability to see which users are browsing your website in real time. So if somebody is considering a pair of shoes that you sell on your website, you know exactly what to start speaking about, and you even have the tools for creating canned responses for specific components of your site. Live Assist Software
The obvious beginning to this particular review is the true chat interface. Does this feel usable for both novices and advanced users?
It all starts by showing a chat box into the new visitor. If they’ve been to your site before, the agent about the backend sees all the customer information and interactions that have occurred in the past. It functions exactly like an instant messenger, (in which the talks arrive in real-time), but in addition, it allows you to view previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re offered for chatting so that customers know when you’re online.
Implementing a conversation box on your website only takes a quick copy and paste of a code or the use of the Shopify, Weebly and WordPress plugins. After that you have the ability to personalize what the conversation box looks like prior to, during and following the conversation. Feel free to modify around colors, set causes for when the chat box pops open and configure the types that you need people to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) however, the layout tools are easy enough for beginners and powerful enough for more advanced users.
The two iOS and Android programs are offered for people who would love to manage live chats while on the go. By way of instance, if you have to leave the office but still want to provide the best support on the market, you won’t need to worry about it using a mobile program.
Pretty much all the features that you would find on the regular dashboard are all taken over to the cellular apps. You’ve got settings for actually carrying out the chats, together with setting your accessibility, managing transcripts and more. This gives you a small boost of confidence since it isn’t important where you are when seeing who is on your site in real time. Your customer service is continually managed, as it works just like texting from your phone.
The reporting is one of the strongest sections of Pure Chat, since it not only provides you the functionality for exporting reports, but it provides beautiful graphs and vision for viewing chat metrics with time. You can track your customer satisfaction to make decisions regarding your employees or to determine which particular clients you might be spending too much time on.
Pure Chat Support
The Pure Chat service outlets are a lot more impressive than a number of the other solutions you will discover for live chat. By way of example, a site is provided for reading about updates and suggestions, while the Guides page is filled with advice on how to sell online, the way to handle rude customers, the way to obtain more live chats and more.
The FAQ page gives you a good idea about what other people are talking about with PureChat, while the primary Support page is a knowledge base with documentation for setups, integrations, chat boxes and much more. I didn’t find any service modules for calling in or emailing, so it seems as if you’ll have to complete most of the research yourself.
A chat box is provided on the dashboard, so rapid interactions together with the support team are possible and they also offer email service in-app and about the website for all programs. Live Assist Software
Pure Chat doesn’t have a free trial. However, you don’t want one at all, because the company delivers a strong free plan you could continue to work with for as long as you would like. The paid programs are reasonably priced as well, along with the monthly obligations bring along a broad set of features you don’t get together with the free bundle.
Let’s take a look at what plans you can choose from:
Free — For $0 you receive support for one user, one website, boundless chats per month, per one day chat history and native mobile apps.
Starter — For $20 a month you receive support for 2 users, two sites, unlimited chats each month, per 30 day chat history, native mobile apps, reports, visitor monitoring, SMS notifications and integrations.
Business — For $50 per month you receive everything from the former plan and support for five users, three websites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten users, five sites, an unlimited chat history and also the ability to remove the Pure Chat branding.
We enjoy the Free program for individuals just testing out the machine, but the true functionality comes into play once you choose the Starter Plan. The only gripe I have is that you need to receive all the way up to the $100 per month plan to eliminate branding.
Helpful Live Chat Software Resources
Finest Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat — We took a closer look at three of their top and up-and-coming live chat software to small businesses and reviewed their features and pricing. Read this article to understand our recommendations.
7 Ways Live Chat Can Help You Attain First Contact Settlement — Addressing a client’s concern at the very first point of contact is a key performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer service and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Business — There are a great deal of free tools that can assist you in keeping down expenses. In this report, we discuss with you a few answers from small business owners using these tools to make their business procedures easier at no cost.
Pure Chat FAQ
Does Pure Chat have a free trial?
Yes. Interested users are qualified for a 7-day trial.
Can I ask for a refund if I am not satisfied with PureChat PRO?
Yes. Pure Chat has a 30-day money-back guarantee for clients who aren’t pleased with their services. Read these instructions to find out the cancelation terms along with other specifics.
Can brokers use mobile devices to respond to customers?
Yes. Pure Chat provides apps for both iOS and Android allowing agents to respond to customers’ inquiries from anywhere.
When deciding upon a live chat program, it’s important that the software integrates with other software your business is currently using. Here’s a list of some of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone having an ecommerce shop could benefit from this kind of easy-to-use conversation box tool like Pure Chat. It is all dependent on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with only a few products and a single rep. The Starter Plan is most likely the most common, while the Development Strategy becomes up there for companies with big support teams. Live Assist Software