Why Select Crisp? Live Assistance Chat
In this article I’ll cover our Experience with Crisp, the reason we changed, and the way you can make the right choice for your business and startup too. You will understand how to compare live chats and which metrics could be important for you too. Live Assistance Chat
How was that choice made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve made a Spreadsheet with numerous live chat vendors, we defined the core attribute and metrics we were searching for.
What did we use previously?
We’ve Used multiple other live chat before, which shifted their focus from a live chat to a”all in one business suite”. Their live chat still functions, but metrics which are important for us were eliminated. We have used those metrics for our monthly reports, and client overviews, growth rates and more. After we were in for four months those metrics vanished and were replaced with other metrics. We’ve got a leaderboard for our team members, which we didn’t use because we’re searching for quality support and not quantity and the pricing appears to outperform the benefit. So our decision was clear at the moment: we had to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans this is common), here the cost scaling was intriguing. All live talks we tried had this attribute, a few at higher price tags, others combined with a badly implemented search feature, therefore the background was not accessible. Together with Crisp, the boundless history is currently available with their first paid plan, and it not only ships with a fair price tag, but also their hunt works astoundingly well.
How many connections do we want?
We attempted to answer that Question with another question”how many clients will chat with us?” – and that has been wrong – we made that mistake already once. We can’t restrict on the contacts we create because we really want to earn contact with all of them. Unlimited contacts was what we were searching for (at an affordable price tag). What we found were chats with 100 active contacts for $0/month that was quite pleasant, we scaled up that a bit to 1,000 active contacts and the price tag shifted from $0/m to ~$125/m or more (~$500/m). We’ve had that experience of price scaling for the majority of the solutions. As we did the Exact Same contact metric evaluation for Crisp we watched something different:
So at Crisp, you do not scale by usage – that is enormous! They believe the identical way we do in Storyblok, we don’t wish to limit the user to the use of the system (eg. Content entries or entries ), we want to scale because their team scales. So at Crisp you select a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with the same price tag.
Trigger events / communications
Automated triggers are Utilized to Send a specific message on predefined events, eg. “a visitor is on precisely the same website for over 30 seconds”. Those triggers are a fantastic method to help your audience with questions they may have. We use it on our pricing page since from time to time there are open questions regarding our pricing, possibly something isn’t covered in the FAQ section. This part can be found in most solutions we analyzed and largely available in the very first paid plan.
Ability to send campaign messages
From time to time we send mails Utilizing our live chat. We think it’s a good way to retarget our audience because we ought to have the ability to send pertinent content based on some metrics people live chats provide. In all honesty, we are not sending many mails, because we hate spam on the side. So we want to send specific emails to particular target groups and again: we really like the execution in the Crisp client. It’s straightforward and satisfied our needs at a sensible price tag.
Number of brokers
The broker chairs is kinda Intriguing, it’s something you can control. You could choose 1 accounts for the whole group (which is cheap with most solutions), or you might go for one chair for every team member. Since we want to get that personal approach to our customers the notion of using one account for the whole group was dropped immediately. We have begun to compare the first paid program contrary to most of the high tier plans to observe how the price scales again. The greatest costs we found were approximately ~$155/m per seat where the scope was somewhere from $15/m to this. We had a look at Crisp again and saw their greatest package has unlimited agents seats included. Additionally, their free plan allowed 2 representatives, which was excellent for analyzing. Live Assistance Chat
Everybody enjoys integrations. Integrations to Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats offer integrations into the main channels. We do not actually utilize integrations that much, but the one we use the most is with Slack. Slack is the main communication tool in our business, we use it on a daily basis and added the majority of our resources – so we concentrated on how they operate and perform with Slack. We tested some of them and most are actually working very well. We found one that has enormous delays when messaging from and also to Slack that was a no-go for all of us. We reported that issue to them, but we do not know if they changed it because we left six months ago. With Crisp the integration worked immediately, notifications came immediately and the whole setup was done in a few minutes.
“Crisp is the simplest way To speak with your customers. From sales to client service, Crisp is made to maintain your workflow simple. From live chat to email, Crisp provides one channel to reply to your users using a simple team inbox where you are able to handle all your user inquiries.”
From our experience, Crisp really Ships with all the focus on that chat experience for the clients. That is precisely what we were looking for since we evaluated other solutions.
This one is tricky. If you browse The last few things you saw that we compared the lower grade plans and attribute with the highest tier plans, some are economical at the start and become expensive as you use them. After using Crisp for six months now, and changed from a competitor because of that pricey”ending” and those feature we didn’t need but might have to cover. We are glad to state we think we got the very best match for us, maybe it will fit as well for you. We found that the listing of 8 aspects above is all you want to locate your own best match.
We made contact with unbelievable great people (thank You!) And companies all around the world. We could have had the exact same experience with other live chats too, but the price tag combined with the feature set Crisp does provide, we’d and already do recommend it to all of clients that are searching for a live chat . We have upgraded to the Crisp unlimited plan some time ago, and are thankful we made that decision. If you have a question or wish to tell us about your experience with Crisp and other live chats, don’t hesitate to drop us a comment below or send a conversation or talk to us with Crisp! Live Assistance Chat