Overview Live Assistance Chat
Provide Support is a Live Chat Service which can be implemented on websites and operated remotely as a third party customer. There are many customizable facets of this particular tool, and using live chat which can be found on your website is a procedure which may be finished in a couple of minutes. As a personal favorite of the staff at Flytonic, we are pleased to examine and divide down the diverse elements of Live Chat by ProvideSupport.com. Live Assistance Chat
The Live chat app itself is a great deal more involved than your average customer. You will have the ability to observe each of those visitors that are on your website at any given time, in addition to their own IP address, their own referral source, their regional time, operating system and much more. Though some of the information is going to be much more valuable than the remainder, it is going to help to keep you (or your designated chat operators) as informed on your customers as possible should they be needing any assistance. They offer 10 days free trial, no credit card needed.
Once you set up an account, You’re brought to a site which looks a little old fashioned. It seems like it’s packed with advertisements, but it is just a website version of ProvideSupport. If you wont let this bother you too much, you can read the next steps which you ought to take, such as customizing your conversation messenger window, then add chat buttons for your emails, produce a set of predefined replies and a lot more.
Provide Support Benefits
In Provide Support you can Personalize your operator’s console with your own greeting message and company’s emblem. You can also put in your operator’s image so the chat appears more private. The live chat button on the website can be either chosen from an existing gallery, or you may upload your own image. The chat messenger can be customized with color schemes and styles that match your website’s most important theme.
If you want to match your own Website’s style, you can customize the conversation messenger with offered fashions and colour schemes.
Real-time visitor tracking
The real time visitor Feature permits you to look at your visitor’s IP address, server name, referrer address, pages visited . It is also possible to see a world map and a place from which a user writes to you.
Transfer chats between customer service reps
Provide Support offers She capability to transfer ongoing chats involving representatives. Another agent can follow-up the case and answer within seconds. It’s helpful when an agent does not possess the knowledge to solve the case. Thanks to moving talks there is no delay, which increases customer satisfaction.
Spell checker with some Languages such as US, Canadian, Brazilian Portuguese, French, French, Italian, German, Spanish and several others is built in the Operator Console. It automatically checks your spelling while you’re typing your message in the Live Chat Operator Console and highlight words that may be spelled incorrectly.
Additionally, it has a suggestion list. If you’re on the fly you describe something incorrectly at a live chat session, then this spell checker will provide you a drop down box with a list of possible spellings and you can pick the right word. Live Assistance Chat
Provide Support Drawbacks
I am not an avid fan of The appearance of Provide Support interface. I overlook the personalization when it comes to the whole website. The image on the home page is a Stock image which provides you the belief that everything there does not have any character as well. The video tutorial I watched felt automated, like it was not the actual person speaking.
I like brands with personalities. While the dearth of character here might not have any effect on customer support on your website, it definitely discourages individuals like me by using this software.
Provide support offers 24 integrations. They incorporate with Content Management and Shopping Cart Systems such as WordPress, Magento and Shopify and Lots of others. I didn’t find the integration using Google Analytics though.
When it comes to pricing, Provide Support provides”live chat bundles for companies of any size.”
They let four types of Payments, each month every two months, every six months and annually. Paying annually is the best alternative or all of the plans. They provide 3 plans — little company using 1 operator, company plans with 3 operator and Enterprise with 10 operators. If you’re interested in more operators, then you can take a look at the PDF document in which they given costs per operator profile. It looks like this:
The verdict for Provide Support
With ProvideSupport you Can offer personalized support. A geographical demonstration of real time visitor info gives you an insight into what customers are searching for. You have tons of customization options that you can use in your chat.
If you are not bothered by A tiny old look of the application, you might discover there what you need to provide customer support to your customers.
Free Trial Option
Live Chat From Provide Support could be tried without any cost for 30 days. All attributes (outside of additional operators) could be retrieved with this free time trial interval. Provide Support won’t continually harass you if you do not take advantage of their supply, possibly, and charging going forward is very straightforward.
In our View, one of our favorite things about this service is how smooth and easy it’s to use in conjunction with this”no hassle” kind of charging and support that’s provided. Not one of the writers at Flytonic have run into any problems using Live Chat from ProvideSupport.com and we can confidently recommend it to all our users. If you’re on the fence about whether or not to employ a live chat option on your site, our very best suggestion would be to provide this program a download, check it out for 30 days, and choose at the end of the free period whether you’d like to keep from that point. Live Assistance Chat