Intro Live Assistance Chat
There’s no reason live chat shouldn’t be simple. Live Assistance Chat
It’s all about connecting with your clients and giving them the best solution in a reasonable period of time.
Nevertheless, many live chat extensions for online stores offer you a much too intimidating interface using tools that are overkill for this type of basic support medium.
Pure Chat has a different approach.
Pure Chat is a live chat program which aids small businesses provide instant replies and convert more leads.
You’re not going to find anything mad with this tool, but that’s the glory of this. The pricing is simple. The features are easy, and the total interface makes it quite easy to communicate with clients who need answers quickly.
So let’s have a deeper look into the live chat platform to understand who it is ideal for and which of those features are impressive.
Pure Chat is a live chat software that allows users to communicate with their customers directly on their site. Its features include unlimited brokers, unlimited chats, complete chat background, widget personalization, and more. We compiled Pure Chat user testimonials from around the web and determined that it has normally favorable evaluations. We also shared its available pricing options.
Summary of User Reviews
What PureChat does nicely:
Users who gave Pure Chat a favorable review stated that the app is simple to set up and navigate due to its user friendly interface. They also enjoy how the tab switches to a email form when all the operators are offline.
What Pure Chat does not do well:
Users who gave Pure Chat a negative review stated that the program can be slow occasionally, causing delays in customer communications. They also complained about frequent disconnections, especially on mobile.
Most Helpful Positive User Review
An individual who left a favorable overview of Chat on G2 Crowd stated they have been in a position to persuade customers to commit to a purchase within minutes of communicating via the app. He also likes the way the tool supplies them with a means to answer customers’ questions quickly and market their goods without the usage of mobile calls.
Most Useful Unfavorable User Review
A user who left a negative review of Chat on Capterra complained about becoming timed out without notifications. He explained that making it difficult to maintain agents who have retail duties on chat during high traffic hours — causing them to lose potential business. He also suggested adding an on-screen prompt that reminds them when they’ve been logged off.
Starting chats at the right time depends on how well you may monitor your visitors. For example, if you’re sitting on the Pure Chat backend you have the ability to see which users are surfing your site in real time. So if somebody is looking at a pair of shoes you sell on your website, you understand exactly what to begin talking about, and you have the instruments for making canned responses for certain components of your website. Live Assistance Chat
The obvious start to this review is that the true chat interface. Does it feel useable for both novices and advanced users?
It all begins by showing a chat box to the new visitor. If they’ve been to your website before, the representative about the backend sees each of the customer information and interactions that have happened in the past. It works just like an instant messenger, (in which the chats come in real-time), but in addition, it lets you see previous transcripts and which reps have spoken to a client before.”
Notifications are sent to you when a chat comes in, and you can schedule when you’re available for chatting so that customers know when you are online.
Implementing a conversation box on your website only requires a quick copy and paste of some code or the use of their Shopify, Weebly and WordPress plugins. After that you have the capability to personalize what the conversation box appears like prior to, during and following the conversation. Don’t hesitate to change about colours, set triggers for as soon as the chat box pops open and configure the types that you need individuals to fill out before talking to you.
You’ve got the opportunity to go with the default option stylings (which is fine,) but the design tools are simple enough for beginners and powerful enough for more advanced users.
Both iOS and Android apps are offered for those who would like to handle live chats while on the go. For example, if you have to leave the office but still want to give the best support on the market, you won’t need to worry about it with a mobile app.
Pretty much all of the features you would find on the normal dashboard are all carried over to the cellular apps. You’ve got settings for actually carrying out the talks, along with setting your accessibility, handling transcripts and much more. This gives you a little boost of confidence since it doesn’t matter where you are when seeing who is on your site in real-time. Your customer support is continually handled, since it functions like texting from the cell phone.
The coverage is just one of the strongest sections of Pure Chat, since it not only gives you the performance for exporting accounts, but it provides beautiful graphs and vision for viewing chat metrics with time. You can monitor your customer satisfaction to make decisions regarding your employees or to figure out which particular clients you might be spending too much time on.
Pure Chat Customer Service
The Pure Chat support outlets are a lot more impressive than some of the other options you’ll discover for live chat. For example, a site is provided for reading about updates and tips, while the Guides page is full of advice on how to sell online, the way to manage rude customers, how to obtain more live chats and more.
The FAQ page gives you a good idea of what other men and women are talking about with PureChat, while the primary Support page is a knowledge base with documentation for installations, integrations, chat boxes and more. I didn’t find any service modules for calling in or emailing, so it seems like you are going to have to finish most of the research yourself.
A conversation box is provided on the dashboard, so quick interactions together with the service team are possible and they also provide email service in-app and on the web site for many programs. Live Assistance Chat
Pure Chat does not have a free trial. However, you don’t want one at all, because the provider offers a strong free plan you can continue to work with for as long as you would like. The paid plans are reasonably priced as well, and the monthly obligations bring along a broad set of characteristics that you don’t get with the free package.
Let’s Look at what plans you can Pick from:
Free — For $0 you receive support for a single user, one website, boundless chats each month, per 1 day discussion history and native cellular apps.
Starter — For $20 per month you get support for 2 users, two sites, unlimited chats per month, a 30 day chat background, native cellular apps, reports, visitor tracking, SMS notifications and integrations.
Business — For $50 per month you get everything from the previous plan and service for five customers, three sites and 90 days of discussion history.
Growth — For $100 per month you get everything out of the previous plan and service for ten consumers, five websites, an infinite chat history and the capacity to remove the Pure Chat branding.
We like the Free program for individuals just testing out the system, but the genuine functionality comes into play when you opt for the Starter Plan. The only criticism I have is that you need to receive all of the way up to the $100 a month strategy to remove branding.
Helpful Live Chat Software Resources
Best Live Chat Software 2017: Zendesk vs LiveChat vs Pure Chat We took a closer look at three of the top and up-and-coming live chat software to small companies and reviewed their features and pricing. Read this guide to know our recommendations.
7 Ways Live Chat Can Help You Achieve First Contact Resolution — Addressing a client’s concern at the first point of contact is an integral performance indicator. Have a look at this guide to find out more about how employing a live chat program can improve your customer support and grow your client base.
Free Small Business Software: 37 Tools For Simplifying Your Company — There are a lot of free tools that can help you keep down expenses. In this article, we share with you a few responses from small business owners who use these tools to produce their business processes easier for free.
Pure Chat FAQ
Does Pure Chat possess a free trial?
Yes. Interested users are eligible for a 7-day free trial.
Can I ask for a refund if I’m not happy with PureChat PRO?
Yes. Pure Chat has a 30-day money back guarantee for clients who aren’t pleased with their services. Read the following directions to learn the cancelation terms along with other details.
Can agents use mobile devices to respond to clients?
Yes. Pure Chat provides programs for both iOS and Android to allow agents to react to customers’ inquiries from anywhere.
When choosing a live chat software, it is essential that the software integrates with other software your business is currently using. Here is a list of a few of Pure Chat’s popular integrations:
Who Should Use PureChat?
Anyone with an ecommerce store could benefit from such an easy-to-use chat box tool such as Pure Chat. It all depends on the pricing plan you pick. The Free Plan is very good for analyzing and tiny operations with just a couple of goods and one rep. The Starter Plan is most likely the most common, while the Development Strategy gets up there for companies with big aid teams. Live Assistance Chat