Overview Live Call Back
Let Us Begin with JivoChat’s home page. As a major fan of green and that’s linked to nature, a leaf above their emblem and green backdrop immediately made me feel calm. Well playedJivoChat! Live Call Back
Their main slogan is: “Turn your website traffic into paying clients with JivoChat.”
It’s a free tool to help You monitor and talk to clients visiting your Website, Facebook, Telegram, and Viber — all of that in actual time. To start a journey on this live chat instrument, all I have to do is to click on the sign button.
I was asked about my Email, password and a Promo code. I didn’t have any, but I presume this is what prospective clients like best: discounts!
What I liked about the Signing up procedure is that I could see just how many steps are nonetheless left. Here’s a fast preview of the previous measure, installing your JivoChat code.
After I signed up, I Installed the desktop program and I must say that it’s very neat. There is the Inbox part, accessible from the app’s sidebar — there territory each of the incoming requests from your clients. Then, we’ve got a section Chats, where you are able to see your existing discussions. It looks like this:
When conversing with your Customers you can quickly check their information this convenient little attribute is placed on the right and it is useful when targeting your customers’ needs. What is more, below we’ve website visitors section, informing us about all the people on our site.
Speaking of traffic Your site — the”invitation to talk” feature is available only in the Professional Version. It offers you a vast range of options for pop up invitations.
I like the snippet alternative Included in the application. It allows you to see exactly what a user writers to you until he or she sends it. It creates responding to your clients’ queries much quicker.
Also, when a Visitors compose a message, a broker get the little pop up on the right bottom, asking if they want to chat, quick reply or dismiss (which, of course, you should not do! ) .
JivoChat offers two Pricing plans. The basic version costs nothing. It is forever free and it includes up to five agents. It offers customizable conversation in 20 languages, different apps (including mobile and desktop ) and 24”7client service.
Another plan is a Professional Version: for $10/agent a month if billed annually. It offers more features. Have a look at the screenshot below:
JivoChat comes in a fair Cost. I guess, the only thing that is missing is that it’s not very scalable. You have just two plans: one is quite basic and another one may be insufficient if you are working with partnerships businesses. But, as always, it all depends on your needs. Live Call Back
A nice addition that they Offer is that which they call a Callback feature. What it really does is that visitors can leave you their amount and you’ll be able to call them back at your earliest convenience. On their site they’re stating:”Chat is convenient for accompanying clients on the website, and instant callbacks are perfect for actively completing trades”
Additionally, it works when nobody Is available online discussion. You may easily get back in touch with your potential leads afterwards.
JivoChats is incorporated With Facebook Messenger, so the customer can receive your responds right for their Facebook. When it comes to you as a broker, Jivo won’t force you to change between the programs to reply. All messages from social networks look directly in the JivoChat desktop or cellular program.
Another of the Additions is the Mobile SDK, which lets you add live chat support to your own Android and iOS native programs. If your customers are spending a lot of time searching through your store on cellular, they will surely find it very convenient.
In case that’s not enough, They are throwing an API for programmers, which is the whole documentation developers can utilize if they would like to integrate JivoChat with their own program or CRM solution.
JivoChat do not have a lot Of integrations yet but they’ve been on the market only for 4 decades — and this matter takes resources and time.
They offer basic Integrations for both medium and small companies. For example: WordPress, Drupal, Joomla, Magento, Opencart, PrestaShop and Google Analytics.
Lately, they’ve Incorporated with Shopify, which is a great news for all e-commerce companies. It merely proves JivoChat keeps growing and, what’s more, their expansion is dictated by their clients’ demand.
JivoChat works across all Major apparatus: Windows, Mac, Android, iPhone and Web browsers. It’s translated into 20 languages and to keep their customers even more satisfied, they also supply reports which monitor the quality of your customer services.
In terms of the Plan, The entire site looks very nice and I can even say that UX doesn’t lack in that department. There is one thing which confused me when I was on the main site I clicked on the chat window three times, until I realized that I need to click just on”Chat with us. We’re online!” prompt. That might have been done smoother. The great news is that if I needed something, there was always someone online chat!
The verdict of JivoChat
JivoChat is a good Looking solution that does its job. For businesses who’re searching for a basic live chat option, it truly will come for a reasonable price.
But don’t take (only) my Word for this! Do Some Research, try it out and see if it works for you — Perhaps you’re in the market to get a bigger solution or perhaps it’ll be just perfect For you? I believe that they are really good in what they offer, and I think They’ll be scaling and supplying other programs using a wider selection of attributes To satisfy their future customers. Live Call Back