Why choose Crisp? Live Cams
In this article I’ll cover our Expertise with Crisp, the reason we changed, and how you can make the right choice for your company and startup too. You will know how to compare live chats and which metrics could be significant for you too. Live Cams
How was that selection made?
Looking at the market leaders With live chat feature out there, we found Crisp through Producthunt. After we’ve created a Spreadsheet with numerous live chat vendors, we defined the core feature and metrics we were searching for.
What did we use previously?
We have Used several other live chat earlier, which shifted their focus from a live conversation to a”all in 1 business suite”. Their live chat still works, but metrics that are important for us were eliminated. We have used those metrics for our yearly reports, and customer overviews, growth rates and more. After we were in for four weeks those metrics vanished and were replaced by other metrics. We have obtained a leaderboard for our staff members, which we did not use because we are looking for quality service rather than quantity as well as the pricing seems to outperform the benefit. So our decision was clear at the moment: we needed to proceed.
We found 14 days history, 30 days History and unlimited history (for higher plans that this is common), here the cost scaling was intriguing. All live chats we tried had this feature, some at higher price tags, others together with a poorly implemented search feature, therefore the background wasn’t accessible. Together with Crisp, the boundless history is already available with their first paid plan, and it not only ships with a reasonable price tag, also their hunt works astoundingly well.
How many contacts do we need?
We tried to answer that Question with another question”how many customers will chat with us” – and that has been wrong – we made that mistake once. We can not restrict on the connections we make because we actually wish to make contact with all of them. Endless contacts was exactly what we were searching for (in an affordable price label ). What we found were chats with 100 active contacts for $0/month that was quite nice, we scaled that up a bit to 1,000 active contacts along with the price tag switched from $0/m to ~$125/m or more (~$500/m). We have had that experience of price scaling for the majority of the solutions. As we did exactly the Exact Same contact metric evaluation for Crisp we saw something different:
So at Crisp, you do not scale by usage – which is enormous! They believe the identical way we do in Storyblok, we do not wish to limit the consumer to the usage of the system (eg. Content entrances or entries ), we would like to scale because their team scales. So at Crisp you choose a plan and you may scale the numbers from 10 to 10.000 contacts (or more) with exactly the exact same price tag.
Trigger events / communications
Automated triggers are used to Send a specific message on predefined events, eg. “a guest is on the same site for more than 30 seconds”. Those causes are a good way to help your audience with questions they could have. We use it on our pricing page since from time to time there are open questions about our pricing, maybe something isn’t covered in the FAQ section. This component can be found in all solutions we tested and mainly available in the very first paid program.
Ability to send campaign messages
From time to time we send mails Using our live chat. We think that it’s a fantastic way to retarget our audience because we should be able to send relevant content according to some metrics people live chats offer. To be honest, we are not sending many emails, because we also hate spam on our side. Therefore we want to send specific mails to particular target groups and again: we really enjoy the implementation in the Crisp customer. It is straightforward and satisfied our needs at a sensible price tag.
Number of agents
The broker chairs is kinda Intriguing, it is something you can control. You could choose 1 account for the entire team (which is cheap with most options ), or you could go for a single chair for every team member. Since we like to have that personal approach to our customers the idea of using one accounts for the whole group was dropped immediately. We’ve begun to compare the very first paid plan contrary to the majority of the high tier plans to see how the cost scales . The highest costs we discovered were approximately ~$155/m per seat where the scope was somewhere from $15/m to that. We had a look at Crisp again and saw their greatest bundle has unlimited agents seats included. Additionally, their free strategy allowed 2 agents, which was great for analyzing. Live Cams
Everybody loves integrations. Integrations into Slack, Telegram, Zendesk, Bitbucket, or Jira – you name it. Most live chats provide integrations to the main channels. We do not actually use integrations that much, but the one we use the maximum is using Slack. Slack is the principal communication tool in our company, we use it on a daily basis and included the majority of our resources already – so we focused on how they operate and function with Slack. We tested some of these and many are actually working quite well. We found one that has enormous delays when messaging from and also to Slack which was a no-go for us. We reported that difficulty to these, but we don’t know whether they changed it since we left six months ago. With Crisp the integration worked immediately, notifications arrived immediately and the entire set-up was completed in a couple of minutes.
What is Crisp?
“Crisp is the simplest way To communicate with your clients. From sales to customer support, Crisp is made to maintain your workflow easy. From live chat to email, Crisp provides a single channel to reply to your users using a simple team inbox where you can manage all your user queries.”
From our experience, Crisp actually Ships with all the focus on such chat experience for the clients. That is exactly what we were looking for as we evaluated other solutions.
This one is tricky. If you browse The last few things you noticed that we contrasted the lower grade plans and attribute together with the highest tier plans, some are cheap at the beginning and become costly as you use them. After using Crisp for six months today, and changed from a competition because of the expensive”end” and those feature we didn’t need but might have to pay for. We’re pleased to say we think we have the very best match for us, perhaps it will fit as nicely for you. We found the listing of 8 aspects above is all you want to locate your own best match.
We made contact with incredible great people (thank You!) And businesses all around the globe. We might have had exactly the exact same experience with other live chats as well, but the price combined with the feature set Crisp does offer, we would and already do recommend it to all of customers who are looking for a live chat themselves. We’ve updated to the Crisp unlimited plan some time ago, and are glad we made that choice. In case you’ve got a question or wish to inform us about your adventure using Crisp and other live discussions, feel free to drop us a comment below or send a conversation or chat with us using Crisp! Live Cams